- Manage a diverse portfolio of strategic accounts and partnerships, ensuring exceptional service delivery and client satisfaction.- Lead implementation and technical calls with key stakeholders to address client needs and optimize performance.- Develop and maintain strong relationships with clients, serving as a trusted advisor and strategic partner.- Analyze performance metrics and trends to identify opportunities for improvement and drive business growth.- Collaborate cross-functionally with Business Development, Product, and Support teams to align strategies and achieve organizational objectives.- Provide strategic guidance and recommendations to internal teams based on client feedback and market insights.

- Served as a conduit between Business Development and Product teams, ensuring alignment and efficiency in delivering on expectations..- Worked directly with Development and Engineers to address bugs and other performance-related issues, enhancing product quality and client satisfaction.- Advocated for customers to ensure product and feature requests were scoped and escalated to the proper channels.- Cultivated relationships for upsell opportunities and contract extensions, driving revenue growth and customer retention.

- Established and maintained client relationships, bridging the gap between Sales and Technical Support teams.- Ensured customers received fast time-to-value, focusing on building customer loyalty and reducing churn.- Managed large operations such as Insurance Auto Auctions, as well as International and Domestic Partner Enablement, fostering strategic partnerships and driving business growth.

- Nurtured new and existing account relationships, identifying and developing upsell opportunities.- Maintained relationships with vendors and lot service providers, ensuring seamless operations and client satisfaction.- Conducted onsite visits with customers to foster loyalty and reduce churn, driving revenue growth and customer retention.

Inbound telesales and hybrid web chat/lead follow up. 5x award winner for exceptional yield performance.

- Built and maintained a rolling 5-week schedule of account locations to service across Upstate NY.- Conducted meetings with customers to assess their needs and provided support and solutions.- Managed a territory including over 100 rooftops throughout Buffalo, Rochester, Syracuse, Oswego, Utica, and Albany.- Educated customers on industry trends and opportunities, and placed orders to help their business thrive in the competitive Convenience and Beverage industry.- Focused on client satisfaction and retention to drive business growth.

- Acted as the eyes and ears of New England's leader in grocery and beverage marketing and distribution.- Conducted monthly walkthroughs at various grocery and convenience chains in the Greater Upstate New York Area.- Contributed to customer retention efforts, set planograms and displays, and provided assistance at tradeshows and conventions.- Collaborated with Sales representatives to foster relationships and drive sales growth.

- Engaged with customers to build complex, connected solutions in a fast-paced environment.- Ensured customers felt supported throughout the buying process and left delighted with their experience and purchase.- Used innovative training tools to stay current and drive profitable growth for the department.- Achieved individual and department-specific goals, provided peer feedback, and coached Sales Consultants to improve results and customer service.

- Provided exceptional service and knowledge to customers interested in purchasing HDTVs, audio-video systems, and installation services.- Committed to turning shoppers into buyers and building customer loyalty.- Maintained product knowledge through various brand/OEM trainings and achieved KPI and business metrics associated with the department.

- Offered information to customers on merchandise assortment, promotions, and events.- Executed operational processes efficiently and effectively, resolving customer issues and processing transactions.- Connected with customers to meet their shopping needs, promoting credit card sign-ups and organizing merchandise on the sales floor.

- Maintained consistent attention to the restaurant entrance, welcoming guests and recording reservations.- Provided high-quality service to guests, seating them and advising on menu and beverage choices.- Liaised between kitchen and floor staff to ensure guest experience met company standards, and performed cashier and bus person tasks as required.