Seth Ruggles Email & Phone Number

Bowdoinham, Me, Us

Remote Employee

• High volume outbound phone conversations with families and students• Educate families regarding Outward Bound’s At-Risk programs and Gap Year expeditions• Assist prospective students using a consultative process, aiding in course selection and enrollment on course. • Set students up for success on expeditions through in-depth phone conversations• Train new Outreach staff in database and organizational processes

Ely, Mn

• Hire and Manage three seasonal employees each year and one full time employee• Train all employees to medically screen applicants following Wilderness Medical Associates (WMA) standards as well as interview parents, applicants and medical professionals• Manage, invoice and medically assess all group programs attending expeditions in Ely, MN• Manage, track and allocate all scholarship funds for students applying for Financial Aid as well as partners such as Summer Search… Show more • Hire and Manage three seasonal employees each year and one full time employee• Train all employees to medically screen applicants following Wilderness Medical Associates (WMA) standards as well as interview parents, applicants and medical professionals• Manage, invoice and medically assess all group programs attending expeditions in Ely, MN• Manage, track and allocate all scholarship funds for students applying for Financial Aid as well as partners such as Summer Search, Morehead-Cain, Hesburgh-Yusko and Cutler Scholarships• Safety and Customer Service Auditor at other Outward Bound Schools• Report and reconcile monthly and year-end revenue to the Executive Director to ensure student budget is being met Show less

Golden, Co

• Managed, hire and ensure quality training for 15 employees and seasonal staff in the Customer Service Department• Ensured all students are medically screened to Wilderness Medical Associates standards• Managed all customer complaints• Managed and allocated all Student Opportunity Fund Scholarships to applicants

Golden, Co

• Managed and trained a six month seasonal employee each year• Served over 350 students and their families per year• Medically assessed and interviewed all candidates including out of policy applications• Advised program staff across the nation to innovate and create consistency in student and instructor information and protocol

Golden, Co

• Managed and trained a six month seasonal employee each year• Served over 350 students and their families per year• Medically assessed and interviewed all candidates including out of policy applications• Advised program staff across the nation to innovate and create consistency in student and instructor information and protocol

Golden, Co

• Led Intercept and Minnesota team to individually medically screen, interview and prepare more than 600 students for wilderness courses at base camps in Maine, Minnesota, Florida, Texas, South Carolina, and Alabama• Averaged over 95% graduation rate for students who attended course• Streamlined application process through paperless applications and internal use of shared-drive, therefore reducing administrative costs

Golden, Co

• Led Minnesota and Atlantic Region teams to medically assess, interview, and determine the appropriateness of attending an OUTWARD BOUND course for over 700 students per year• Managed and trained two seasonal employees on all aspects of Customer Service within the organization• Averaged over 90% student graduation rate per year• Initiated and managed paperless files via GFI FAXmaker™, and eventually Myfax® which is still being used to this date

Pruned, Removed, and planted Trees, shrubs, and flowers to both residential and commercial clientele.

Interlaken, Ny

• Managed horticultural practices for annual and perennial crops• Educated over thousands of tourists per year on Americana wines

Ithaca, Ny

• Supervised four employees and Lindseth Climbing Wall patrons • Responsible for trip coordination and preparation of student outdoor expeditions• Purchased, catalogued, and repaired equipment for 50 different course types serving over 10,000 students annually

Ohiopyle, Pa

• Whitewater team member guiding clients down the lower Youghiogheny River• Logistical support of daily whitewater rafting and canoeing trips

Bachelor Of Science, Recreation Management

Activities and Societies: Rock Climbing, Canoeing, Backpacking, Soccer, Skiing, Fishing Achieved Dean's List 2000 Teaching Assistant.

Education record

Diploma, Desert Expedition

Engaged in a two week river expedition on the Green and Colorado Rivers through Cataract Canyon in Utah. Learned expedition living.

Diploma, Whitewater Kayaking

Activities and Societies: October 2008 Whitewater Rafting Course/Two Weeks Engaged in a two week expedition on the Green River.

Diploma, One Week Dogledding And Cross Country Skiing Expedition