- As the founding designer, designed and shipped all of our first products in market, then transitioned into a full management role overseeing the entire product scope of the company- Helped grow the business from 0 to five health plan partners, from processing 0 to 5.5 million intelligent prior authorizations annually for more than 15 million health plan members and from 0 to 420,000 healthcare providers nationally.- Grew the design team to 6 product designers, and 3 UX researchers with extraordinarily low attrition and a robust set of tools, rituals, operational processes, etc- Earned industry-crushing NPS scores in the 60's and user satisfaction (CSAT) scores in the 90's quarter after quarter- Shaped the culture of the Product, Design, and Eng org as well as the broader company with a focus on empowered teams, user-centricity, high design standards, and design-led processes like research and prototyping

- Managed the global design team working on a complete digital transformation of the experience users have while installing, programming, and working alongside collaborative robots.- Led a multi-country (China, Germany, UK, US) customer research effort that generated user insights that impacted the company strategy and roadmaps.- Instituted new team culture rituals such as weekly design critiques, user research share-outs, and on-site values and principles workshops.

- Led multidisciplinary teams of interaction, visual, and industrial designers, engineers, and strategists in creating transformational digital and physical experiences for clients of all shapes and sizes. In doing so, I developed concepts, conducted user research, facilitated client workshops, built interaction models and design systems, and used storytelling to communicate learnings and solutions to C-level executives. - Delivered a multi-channel digital strategy for the Mayo Clinic- Designed and shipped a smart hard hat with embedded sensors connected to a digital safety management experience for factory managers- Conceptualized a series of future in-home robot products for Softbank Robotics - Led the digital transformation of the end-to-end online experience for Australia's largest energy company- Managed and mentored multiple designers and participated in recruiting for the creative team- Pitched and won new business- Played a central role in planning studio cultural activities

- Led design teams through research, concept development, strategy, interaction design, and production of brand, product and service design experiences for clients such as Google, YouTube, Salesforce, Vestcom, 23&Me, MOMA.- Designed and shipped the first mobile app for a early-stage private jet rental startup- Conceptualized a future YouTube experience for kids, with a dynamic interface that evolves as they grow- Designed and shipped an immersive online experience for Salesforce's annual Dreamforce conference- Designed and shipped an enterprise software tool to manage grocery store coupon campaigns

- Designed and delivered dozens of proof-of-concept prototypes, interactive museum exhibitions, and web experiences for high-profile clients, including Google, Humana Inc., and Samsung. - Led Tellart's concept generation practice, guiding clients through multi-day on-site brainstorm workshops and managing a library of ideation methods and techniques.

Worked with product development teams for clients such as Microsoft, Kodak, and Panasonic & led internal design projects for Moto Labs.

Developed full scale concepts for a new lunar lander suitlock on a team with NASA designers and engineers.

Worked on Flash website design & development, product design, and exhibit design.

Worked on research, presentation, modelmaking, product design, branding, ideation, and product photography.