Sethu Mdudu Email and Phone Number

Participating in client forums, MANCO, planning/strategy sessions, reporting.Client Liaison:• Creating sales forecasts and actively working towards reaching them• Identifying new business opportunities, including new markets, new clients, new partnerships, or new products and services. • Building relationships with new clients, gauging their needs, and developing proposals to address these needs• Regular engagement with client during and post contracting phase•… Show more Participating in client forums, MANCO, planning/strategy sessions, reporting.Client Liaison:• Creating sales forecasts and actively working towards reaching them• Identifying new business opportunities, including new markets, new clients, new partnerships, or new products and services. • Building relationships with new clients, gauging their needs, and developing proposals to address these needs• Regular engagement with client during and post contracting phase• Compilation of business case and co-brand approval pack for Sponsor Bank approval• Coordination of debit card order with Card vendor • Coordination with Olympus technical team related to change requests that client would like to implement• Handover to other team members within 3 months of implementation and go-live of co-brand• Proceed to onboarding of new co-brandBecome a Solutions Expert:• Collaborate with internal consulting, technology and product teams to expertly provide knowledge and support to clients, whilst becoming their go-to-resource and primary point of contact.Identify and Engage Executives: • Identify and kick-start new relationships with Executives making contact to crafting and presenting technology/product solutions convincingly to convert conversations to contracts.Coordination of client queries with Internal team:• Proper documentation and discussion with client regarding queries and changes required from standard operation• Coordination and implementation of change requests with Internal team• Effective communication with client based on Internal team feedbackClient / Staff Relation:• Professional• Communication with Sponsors and Reports• On Time and Available Show less

Overview:As a Client Relationship Manager I’m responsible of being professional and display the drive,determination and self-motivated to build the business. Specifically, my mission is to service andmaintain existing accounts while uncovering opportunities for increasing business.Responsibilities:• Provides professional, courteous service to our clients and business partners resulting in arate of account retention that meets or exceeds expectations.• Develops new… Show more Overview:As a Client Relationship Manager I’m responsible of being professional and display the drive,determination and self-motivated to build the business. Specifically, my mission is to service andmaintain existing accounts while uncovering opportunities for increasing business.Responsibilities:• Provides professional, courteous service to our clients and business partners resulting in arate of account retention that meets or exceeds expectations.• Develops new business from existing accounts and assigned leads and contributes tomeeting departmental production goals. Identifies and follows-up on cross-sellingopportunities when appropriate.• Provides an excellent service to our clients, maintaining, and expanding business.• May also be responsible for account rounding and the development of new business asappropriate and in accordance with standard practices, policies, and procedures.• Act as liaison between external partners and internal teams to drive resolution on all serviceissues.• Serve as a point of contact for inquiries from business partners including external third-partyrecord-keepers and external auditors.• Compile monthly reports for the Executive.• Demonstrate agility and flexibility to work on or support special projects as needed. Show less

Participating in client forums, MANCO, planning/strategy sessions, reporting.Plans, directs, organizes and controls card operations and the related vendor management oversight. •Provide effective design and oversight of department procedures and functions to ensure timely, accurate and complete processing of transactions to include both settlement and disputes. • Identifies, evaluates, and manages risk within areas of responsibility and implements risk mitigation strategies and activities… Show more Participating in client forums, MANCO, planning/strategy sessions, reporting.Plans, directs, organizes and controls card operations and the related vendor management oversight. •Provide effective design and oversight of department procedures and functions to ensure timely, accurate and complete processing of transactions to include both settlement and disputes. • Identifies, evaluates, and manages risk within areas of responsibility and implements risk mitigation strategies and activities as appropriate. • Administers and ensures compliance of established policies and procedures. Develops and implements departmental policies and procedures and modifies as needed. • Performs related responsibilities as required and can demonstrate an effective FLOD. • Serves in a leadership role and escalation point for major production issues. Responsible for root-cause problem resolution for key back-office operational problems and incidents. Ensures client service level agreements and operating standards are met. • Assists Product Office with card program execution and profitability, making recommendations for appropriate changes to improve user experience, reduce processing expenses and implement efficiencies in servicing the card base. • Provides operational planning and support to the Product Office in the marketing efforts of card products and the rewards program to grow the debit card portfolio and optimize interchange revenue. • Responsible for the hiring, training and retaining of key talent and building a cross functional and highly capable environment. • Executes tracks and monitors all department goals and metrics and prepares requested management summary and regulatory reports. • Responsible for the budget management and the overall financial performance of their unit, performing cost analysis when appropriate to reduce expenses and improve processing, ensuring operating efficiencies in all areas. Show less

• Investigate and resolve all types of debit card fraud cases • Identify forged and theft debit cards • Blocked debit cards immediately after receiving calls from customers about theft and loss• Coordinate with cyber security team and unearthed online frauds• Request the merchandiser to submit a footage of the CCTV to identify the users of debit card• Review the CCTV footage, take help of law enforcement agencies and check the person’s background• Establish and… Show more • Investigate and resolve all types of debit card fraud cases • Identify forged and theft debit cards • Blocked debit cards immediately after receiving calls from customers about theft and loss• Coordinate with cyber security team and unearthed online frauds• Request the merchandiser to submit a footage of the CCTV to identify the users of debit card• Review the CCTV footage, take help of law enforcement agencies and check the person’s background• Establish and implement better ways to heightened security of debit cards• Attend and resolve customer’s complaints about credit card statement• Alert debit card customer on how their cards could be misused by offenders.Client Take on: Ensure that FICA documents are obtained from customer as per the bank’s requirements for a specific card program * Initiate client approval and ensure SLA is adhered to * Continuous communication to Reseller on progress of application with follow ups calls to the bank on approval process * Confirmation to Reseller on approval bank account for client * Confirmation to Reseller on client setup, access requirements and fees structure * Ensure client setup is in accordance to FNDS deliverables * Inform IT of client finding method for system changes * Reseller with training requirements to the client on the system usage. Upload Cardholder details to FNDS system if required (ensure that cards ordered are loaded first before information is uploaded) Show less

• Resolving of ATM Queries* Within SLA timelines *Pro-Active investigate and log Queries on short Settlements*Ensure queries are resolved with correct Resolutions *Preparing Journals * Email ATM Journal and Balancing daily to banks as proof of resolution * Leasing with clients by sending acknowledgement messages * Sending letters to client’s 3rd Party Management * Build and Maintain healthy relationships with all Banks * Meetings with all bank to identify issues and find resolutions * Daily… Show more • Resolving of ATM Queries* Within SLA timelines *Pro-Active investigate and log Queries on short Settlements*Ensure queries are resolved with correct Resolutions *Preparing Journals * Email ATM Journal and Balancing daily to banks as proof of resolution * Leasing with clients by sending acknowledgement messages * Sending letters to client’s 3rd Party Management * Build and Maintain healthy relationships with all Banks * Meetings with all bank to identify issues and find resolutions * Daily Managing and monitoring queries Accounts and Reconciliation IPAQ, SQS and CCP system * Understand and enhance systems and process to meet Banks requirement * Identify issues and find resolutions-testing of the new system Risk Management * Ensure all queries are authorized by 1st and 2nd level authorizations * Monitor that system does not allow duplicated queries * Ensure that Banks only debit our Query Account According to the Credit Report send to them daily . Show less

• Send SMS acknowledgement messages to client, confirming receipt of cases same day as case allocated.• Update CMSQ CARD/CINA with contract details of analyst handling the case same day of receipt of case.• Refund customer for fraudulent transaction within the agreed service level agreement.• Phone customer/branch if declaration/documents are not received within 1 day of conduct investigation.• Action all branch/ connect zone liability cases daily as per SLA• Access CCP… Show more • Send SMS acknowledgement messages to client, confirming receipt of cases same day as case allocated.• Update CMSQ CARD/CINA with contract details of analyst handling the case same day of receipt of case.• Refund customer for fraudulent transaction within the agreed service level agreement.• Phone customer/branch if declaration/documents are not received within 1 day of conduct investigation.• Action all branch/ connect zone liability cases daily as per SLA• Access CCP system daily to extract cases allocated by the team leader for investigation.• Action all ombudsman/media/action line complaints within service level agreement via e-mail.• Perform investigation on all details on hand by analyzing the customer statement to evidence and make recommendations on an action sheet with attached evidence to team leader stating facts.• Phone and advice customer on the same day that claims has been repudiated.• Update daily statistics manually for record purpose on the shared drive.• Ensure that daily statistics are submitted by no later than 16h30 daily.• Close debit card skimming claims on CCP system on day of finalization• Keep record of all write-off journals (schedules) and case information for audit purpose Show less

• Prepare correspondence, reports, and materials for publications and presentations. • Setup MPL’s travel arrangements. • Setup accommodation and entertainment arrangements for company visitors. • Maintain MPL's calendar. • Prepare and maintain MPL's expense report. • Setup and coordinate meetings and conferences. • Create, transcribe, and distribute meeting agendas and minutes. • Answer telephones and handle in appropriate manner. • Meet and greet clients and… Show more • Prepare correspondence, reports, and materials for publications and presentations. • Setup MPL’s travel arrangements. • Setup accommodation and entertainment arrangements for company visitors. • Maintain MPL's calendar. • Prepare and maintain MPL's expense report. • Setup and coordinate meetings and conferences. • Create, transcribe, and distribute meeting agendas and minutes. • Answer telephones and handle in appropriate manner. • Meet and greet clients and visitors. • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing. • Maintain hard copy and electronic filing system. • Research, price, and purchase office furniture and supplies. • Coordinate project-based work. • Supervise support staff. Other duties as assigned Show less

• Managing telephone, computer & photocopying facility• Taking messages for the coordinator, MP’s & MPL• Typing correspondence, reports & minutes taking• Keeping up to date records of all case-work & ensuring a document storage system is in place.• Managing diaries of the above superiors.• Alert the coordinator to issue and flashpoints arising in the community.• Making Invoices & Placing Orders (Pastel)• Making travel & accommodation arrangements