I work with customer experience leaders in Customer Support, Product, Data + Analytics, Digital, and Marketing to transform their customer listening mechanisms using AI/ML. Spiral removes blindspots & shows you the specific drivers of support inquiries, key to eliminating unnecessary contacts, preventing churn and boosting operational efficiency. Spiral is the world's first Issue Hub – it finds unknown issues buried deep in omnichannel support conversations (support emails, live chats, NPS, etc.) and alerts you in real time, before they blow up and become costly.

Brought in to design a channel sales program in order to scale reach and revenue of a high-tech (SaaS) secure + private messaging platform by adding value to the efforts of Resellers, Managed Service Providers, and System Integrators. Frequently collaborate with Marketing, Product, Sales Engineering, and Finance to customize and package offerings that keep MSP, resellers, and SI partners market competitive with the ultimate goal of providing end customers with turnkey solutions that: 1. fill gaps in their Communication and Compliance tech stacks and 2. upgrade their current workflows. --Vaporstream, a leading provider of secure and compliant messaging, is recognized for its patented ephemeral messaging platform. With expertise in serving highly regulated industries, Vaporstream offers the security and best-in-class infrastructure needed to meet the most complex bring your own device (BYOD) and information governance requirements. Vaporstream’s SaaS-based platform helps you increase mobile workforce efficiency and improve customer service without jeopardizing security or compliance.

Software sales lead, customizing B2B software and branding partnerships with global companies seeking to increase diversity in their talent acquisition pipelines, from entry level to top leadership. - Own prospect-to-close sales pipeline for HR/Tech platform (SaaS) offering recruitment/sourcing with ATS integration, Employer Branding, Executive Search, and Outplacement services- Lead copywriting and drip campaign strategy for B2B & B2C subscriptions--Mogul partners with mid-market to Fortune 1000 companies to attract, retain & advance diverse talent. Mogul enables partners to post jobs and internships through award-winning employer profiles, access webinar trainings on Unconscious Bias and Inclusive Leadership, and provide their employees with unparalleled tools to accelerate their personal and professional lives. The diversity-focused Mogul Executive Search division places top talent into VP, C-suite, and Board of Director roles for the fastest growing and IPO'ing startups, mid-market companies, and the Fortune 1000.

Remix Hits is a music technology startup that has democratized the process of music sampling and royalty distribution. RH is empowering the careers of independent creators while supporting those of established artists who are sampled as the world's first hit song stem marketplace and remix distributor.--Achievements & Responsibilities: - Won unprecedented, major licensing deal with Sony Music Global. - Own start-to-finish sales pipeline for SaaS product. - Develop marketing, sales, and copywriting strategy, prospect and liaise with key global music executives at major label & publishing entities and digital service providers. - As lead copywriter, generate & edit all corporate communications, pitch decks, and press releases/PR collateral and gain news placements. - Brought e-commerce website live, managed digital and social media content, email copy and marketing efforts, lead generation, branding, video script & AV assets for product launch. -

Oversaw and executed live activations for the Infiniti/Red Bull luxury and Nissan automotive brand accounts for auto shows and press events. Liaised between clients and in-house fabrication and production teams to ensure all milestones were met for booth construction and show logistics. Supervised installation of auto show booths, while traveling and remotely managing over 80 brand activations per year.

Generated internal corporate communications and wrote employee features aimed at increasing engagement and news sharing across 60+ facilities. Conducted interviews, wrote news articles, and prepared speeches and visual aids on behalf of executive team. Presented findings from 3-month independent internship capstone research project during 60-minute presentation. Lead guided discussion with executive team and made recommendations for corporate engagement best practices; advocated for: employee blogging, bottom-up evaluations, and a dedicated web portal to better connect family members with employee benefits and social support.

Inaugural president of the Inside 'Dores - Vandy Bloggers group. Held training for student bloggers to learn WordPress basics and SEO best practices. Lead campus tours for students and their families, spoke at recruitment events, fielded calls and provided support for prospective students and applicants, assisted in application organization, and learned the framework that Admissions uses to holistically evaluate candidates.