Setiya N. Email & Phone Number

Banten, Indonesia

Kota Tangerang, Banten, Indonesia

- Observe the sampling data, in order to assess the Customer Service problem-solving quality based on the QA Scorecard methodology.- Observe bad rating indonesia, malaysia, philippines, myanmar, india and bangladesh site based on Customer feedback to find any service gaps and improvement opportunities (either from people, process or system).- Reducing findings (tardiness/inaccuracies) from Customer Service team.- Ensuring Customer Service’s job performance based by Evaluating based on data and provide recommend action to correct. This includes ensuring that the Customer Service officers are up to date with policies and SOP.- Provide regular feedback to Customer Service to ensure their service level and quality.- Send weekly review results to agents.- Checking report digital sales team.

Kota Tangerang, Banten, Indonesia

• Support customers via live chat (indonesia, india, bangladesh), email (all region) & phone.• Listen to customer concerns, answer customer questions and provide information about products• Help resolve user problems related to accounts and transactions• Daily reports

• Receive complaints through calls from merchants.• Help provide information and solutions from the merchant in accordance with the applicable SOP.• Submit complaints from the merchant and help escalate to related parties

- Receive call from customer- Provide solutions to customer problems (problem solving)- Prioritizing customer satisfaction- Researching the information customers need- Provide customers with product information and service

• Input Quotation related to product or service requests from Customers.• Follow up regarding Quotations that have been sent via email.• Processing Purchase Orders to Sales orders.

• Schedule the arrival of technicians regarding installation or retrieval of the STB and router• Receive calls from technicians regarding registration for installing new STB, picking up devices, checking WiFi, and cable TV problems. • Confirm with customers to schedule technician visits. • Create technician work reports.