Seulbee Lee Email & Phone Number

Federal Way, Washington, United States

• Collaborated with various teams/external government organizations to audit reports and verify compliance with established standards. Validated data in system and reported bugs to IT teams.
• Conducted detailed investigations into potential Medicaid fraud, ensuring adherence to governmental compliance and regulations
• Gathered and analyzed data to report employees’ misconduct to internal Leadership or external government organizations
• Created presentations and provided training on updated healthcare laws and processes
• Evaluated documentation and reporting processes, contributing to the continuous improvement of company procedures
• Provided cross-departmental support during emergencies as a Subject Matter Expert, showcasing the ability to manage high-pressure situations and coordinate effectively

United States

• Acted as mid-level escalation for troubleshooting by verifying steps taken before escalating to other IT teams. Oversaw other team members’ performance to report to manager.
• Performed Quality Assurance (QA) to ensure all new employees can onboard without issues once their account was created and their device was assigned by other IT Service Desk team members
• Provided peer mentoring and training to team members
• Made recommendations for needed system and process improvements to work more effectively
• Executed additional projects to support other IT teams

United States

• Acted as first level of support for hardware and software issues and provided prompt response to incoming calls and tickets to meet SLA.
• Provided effective communication to customers to ensure they understand the process by answering basic questions and they are satisfied with work completed
• Developed and executed strategic initiatives before implementing an important update
• Escalated unresolved technical issues to other IT teams, when appropriate, and documented detailed troubleshooting steps in the ticket to ensure a smooth transition between teams
• Developed documentation to incorporate proper processes and procedures as standards
• Delivered end-user education to customers to keep awareness with the company’s network security

Lakewood, WA

• Managed the spa facility to ensure the highest levels of customer service and drive sales. Maintained supplies, recruited staff, updated records, and coordinated schedules. Contributed to the areas of leadership.
• Assisted in the hiring of 5 personnel and prepared documents for the smooth integration of new team members
• Coordinated schedules for 15 employees; monitored workloads to provide breaks and meals following local and state laws
• Initiated monthly meetings with the employees to deliver feedback from clients to keep them motivated
• Developed safety initiatives tactically for both employees and clients during COVID-19 pandemic in accordance with state governmental compliance and safety regulations, paralleling the OSM role's focus on leadership in.
• Accessed confidential data regarding clients’ insurance information, referral, claims, and notes to bill or verify sessions; organized charts following HIPAA regulations, ensuring privacy and security of client records

Lakewood, WA

• Greeted customers and presented a positive, professional, and poised first impression to potential clients. Oversaw appointment scheduling, answering customer inquiries, and recommending products and services..
• Explained rules and regulations to new customers daily during tours of the facility
• Confirmed appointments to prevent confusions or mistakes; received customers grievances and other delicate situations and determined referral to resolve or manage conflict effectively
• Maintained inventory of $5K in supplies and merchandise; ordered additional supplies and restocked visual displays to engage the customer and drive sales
• Completed price comparison studies and recommended updates to services and price structures to remain competitive in the local market
• Responded to customer communication by phone and email; processed online Gift Certificate orders by printing, scanning, and sending e-mails

Seoul, South Korea

• Provided administrative support for a department of 4 personnel. Managed 4 student computer labs and supervised student usage. Maintained records and inventory equipment valued at $50K.
• Supervised students hourly and provided basic troubleshooting for any problematic workstations; set up the computer lab for lectures and ensured proper functioning of Windows systems and software programs
• Managed biannual course schedules related to lab assignments and time conflicts, coordinating with 5 professors to deconflict class schedules
• Maintained accurate records to track student usage and ensure accountability of equipment valued at $50K; enforced organizational policies regarding equipment use and internet security
• Tracked inventory of software and office supplies, leading to improved accountability and decreased spending for replacement of damaged items

Gangbuk-gu, Seoul, Korea

• Maintained up-to-date subscriber list by obtaining and organizing information
• Managed bank accounts and statements to analyze company’s expenses
• Reduced delinquent accounts by contacting subscribers and providing well-skilled customer service
• Generated monthly system reports to identify top targets and monthly results
• Processed online orders for books, magazines and items

• Organized paper documents HR department had since the company established, 1884
• Decided what should remain in the department and what should be purged by following rules and enforced it
• Converted Chinese letters to Korean
• Created digital files which is the index of the documents in order to find it easier
• Followed confidentiality contract regarding the employees’ information
• Assisted managers to set up meetings and interviews