Collaborated with various teams/external government organizations to audit reports and verify compliance with established standards. Validated data in system and reported bugs to IT teams.• Conducted detailed investigations into potential Medicaid fraud, ensuring adherence to governmental compliance and regulations• Gathered and analyzed data to report employees’ misconduct to internal Leadership or external government organizations• Created presentations and provided training on updated healthcare laws and processes• Evaluated documentation and reporting processes, contributing to the continuous improvement of company procedures• Provided cross-departmental support during emergencies as a Subject Matter Expert, showcasing the ability to manage high-pressure situations and coordinate effectively

Acted as mid-level escalation for troubleshooting by verifying steps taken before escalating to other IT teams. Oversaw other team members’ performance to report to manager.• Performed Quality Assurance (QA) to ensure all new employees can onboard without issues once their account was created and their device was assigned by other IT Service Desk team members• Provided peer mentoring and training to team members• Made recommendations for needed system and process improvements to work more effectively• Executed additional projects to support other IT teams

Acted as first level of support for hardware and software issues and provided prompt response to incoming calls and tickets to meet SLA.• Provided effective communication to customers to ensure they understand the process by answering basic questions and they are satisfied with work completed• Developed and executed strategic initiatives before implementing an important update• Escalated unresolved technical issues to other IT teams, when appropriate, and documented detailed troubleshooting steps in the ticket to ensure a smooth transition between teams• Developed documentation to incorporate proper processes and procedures as standards• Delivered end-user education to customers to keep awareness with the company’s network security• Deployed, maintained, and supported desktop hardware and software including MS Office, mobile devices, printers, copiers, and other electronic equipment

Managed the spa facility to ensure the highest levels of customer service and drive sales. Maintained supplies, recruited staff, updated records, and coordinated schedules. Contributed to the areas of leadership, organization, and time management.• Assisted in the hiring of 5 personnel and prepared documents for the smooth integration of new team members• Coordinated schedules for 15 employees; monitored workloads to provide breaks and meals following local and state laws• Initiated monthly meetings with the employees to deliver feedback from clients to keep them motivated• Developed safety initiatives tactically for both employees and clients during COVID-19 pandemic in accordance with state governmental compliance and safety regulations, paralleling the OSM role's focus on leadership in safety and operational performance• Accessed confidential data regarding clients’ insurance information, referral, claims, and notes to bill or verify sessions; organized charts following HIPAA regulations, ensuring privacy and security of client records• Reconciled insurance payment with an advanced Excel spreadsheet; entered accurate data and prepared complex payroll documentation for reporting to the organization’s external accountant• Analyzed annual revenue and implemented plans to achieve increasing yearly revenue goal; extracted data for statistical analysis and managed a $10K advertisement budget• Purchased materials and supplies to split with a second location; processed reimbursement documents promptly, ensuring accurate bookkeeping• Participated in professional development and management training activities

Greeted customers and presented a positive, professional, and poised first impression to potential clients. Oversaw appointment scheduling, answering customer inquiries, and recommending products and services. Developed skills of professional communication, customer service orientation, and collaborative teamwork.• Explained rules and regulations to new customers daily during tours of the facility• Confirmed appointments to prevent confusions or mistakes; received customers grievances and other delicate situations and determined referral to resolve or manage conflict effectively• Maintained inventory of $5K in supplies and merchandise; ordered additional supplies and restocked visual displays to engage the customer and drive sales• Completed price comparison studies and recommended updates to services and price structures to remain competitive in the local market• Responded to customer communication by phone and email; processed online Gift Certificate orders by printing, scanning, and sending e-mails• Ensured safe operations for all guests and staff through careful maintenance of facility assets• Participated in AED and CPR training

Provided administrative support for a department of 4 personnel. Managed 4 student computer labs and supervised student usage. Maintained records and inventory equipment valued at $50K. • Supervised students hourly and provided basic troubleshooting for any problematic workstations; set up the computer lab for lectures and ensured proper functioning of Windows systems and software programs• Managed biannual course schedules related to lab assignments and time conflicts, coordinating with 5 professors to deconflict class schedules• Maintained accurate records to track student usage and ensure accountability of equipment valued at $50K; enforced organizational policies regarding equipment use and internet security• Tracked inventory of software and office supplies, leading to improved accountability and decreased spending for replacement of damaged items

• Maintained up-to-date subscriber list by obtaining and organizing information• Managed bank accounts and statements to analyze company’s expenses• Reduced delinquent accounts by contacting subscribers and providing well-skilled customer service• Generated monthly system reports to identify top targets and monthly results• Processed online orders for books, magazines and items

• Organized paper documents HR department had since the company established, 1884 • Decided what should remain in the department and what should be purged by following rules and enforced it• Converted Chinese letters to Korean• Created digital files which is the index of the documents in order to find it easier• Followed confidentiality contract regarding the employees’ information• Assisted managers to set up meetings and interviews