Duties and Responsibilities• Coordinate the various and critical departments in the directorate to achieve set objectives and overall corporate goal.• Act in good faith, with regard to likely consequences of any decision in the long term; the interests of employees, community and the environment; and the desirability of the organisation maintaining a reputation for high standards of business conduct. • Scrutinise the performance of Head of Departments in meeting-agreed risk and compliance goals and objectives; monitor where necessary.• Provide strategic leadership, direction and effective supervision for all the departments in the Operations Directorate. • Represent the Directorate at Board Meetings and Committees of the organization.• Engage and report to MD/CEO on the activities of the directorate from time-to-time and as may be assigned to achieve set goal. • Develop the institution's policies, strategize ways to meet goals, ensure that operations abide by relevant laws and regulations, and ensure that decisions made or actions taken to align with the interests of all stakeholders.• Manage relationships with relevant stakeholders to deliver world-class service and consistently achieve financial objectives, including budgets and regulatory/statutory requirements.

Responsibilities and Accomplishments• Provided requisite leadership and made decisions on critical commercial matters to achieve business objectives and expand customer base. Responsible for developing and executing commercially viable programs to enhance channel productivity.• Ensured adequate arrangements are in place to provide pension assurance on risk management, governance, and internal controls for citizens of the country.• Analysed and contributed to the resolution of complex issues which may have economic, social, and political implications.• Provided strategic direction and oversight to the fund administrator's management team to drive the organization towards sustainable growth. • Established deep-rooted customer relationships based on a thorough knowledge of each client's history, market, internal structure and diverse needs.

General Manager - Branch Offices Operations | January 2014 – June 2020Deputy General Manager - Head, Abuja Zonal Operations | March 2010 – December 2013Assistant General Manger - Head, Abuja Branch | April 2005 - February 2010Responsibilities and Accomplishments• Improved efficiency in business processes by reviewing and evaluating new applications, performing risk assessment, and maintaining all pension documents, including certificates, endorsements, invoices, etc.• Training and Development of Team Leads – Led cross-functional professional team leads training on developing and implementing new procedures, which streamlined the pension application process.• Developed and managed facility and security operating budgets for assigned portfolios, proactively tracked variances and managed expenses within target. • Responsible for overall team management, staff development, planning, and executing staff succession and growth plans. Mentored, developed, and coached direct reports to improve leadership strength and achieve career growth.• In line with the overall corporate goal, set, communicated, and ensured branches and service centres’ targets were effectively monitored to achieve them. • Responsible for ensuring that the management provides necessary inputs needed by branches and service centres to meet their targets. • Ensured branches and service centres carried out all duties, responsibilities and conduct following the guidelines of the Pensions Reform Act. • Liaised with the National Insurance Commission, Security Exchange Commission (SEC) & Office of Establishment & Management Service to comply with all requirements relating to the Pension scheme in Nigeria. • Managed Business Development and Relationship processes in Northern Nigeria - Marketing of Group Life Insurance Policies. • Collated all NSITF documents for prompt payment and provided soft copies of income received from employer to ensure remittances were credited promptly.

Responsibilities and Accomplishments• Ensured effective renewal of all our client's Pension schemes in the branch, such as; the Legal Aid Council, Nigerian Law Reform Commission, Bureau of Public Enterprises, and Parastatals under the Federal Ministry of Agriculture, International Human Rights Group. • Liaised with the Joint Tax Board under the Federal Inland Revenue Abuja in respect of all clients to ensure timely approval and compliance with the required annual returns. • Ensured prompt, efficient and reliable claims administration of afore-mentioned clients. • Credit controlled and monitored all account receivables in the organisation's private and public sectors. • Liaised with the National Insurance Commission, Security Exchange Commission (SEC) & Office of Establishment & Management Service to comply with all requirements relating to the Pension scheme in Nigeria.

Responsibilities and Accomplishments• Achieved revenue goals and objectives related to budget, risk management, and business development in the Region. • Managed large, complex, or challenging business relationships and worked with strategic business units and functions to ensure that all business relationships were effectively managed. • Prepared and forwarded end-of-year General Fund balance and individual membership statement. Ensured effective renewal of clients’ schemes under my portfolio. • Maintained effective communication between the company and the regulatory authorities during assessment of applications to obtain prompt and effective approval.