Seun Okeowo, Acib, Itil
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Seun Okeowo, Acib, Itil Email & Phone Number

Middleware Administrator at First Bank of Nigeria Ltd.
Location: Lagos State, Nigeria 5 work roles 1 school
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
First Bank of Nigeria Ltd.
Role
Middleware Administrator
Location
Lagos State, Nigeria
Company size
14639 employees

Who is Seun Okeowo, Acib, Itil? Overview

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Seun Okeowo, Acib, Itil is listed as Middleware Administrator at First Bank of Nigeria Ltd., a with 14639 employees, based in Lagos State, Nigeria. AeroLeads shows a matched LinkedIn profile for Seun Okeowo, Acib, Itil.

Seun Okeowo, Acib, Itil previously worked as IT Service Management Analyst | Jira Expert at First Bank Of Nigeria Ltd. and IT Service Desk Analyst at First Bank Of Nigeria Ltd.. Seun Okeowo, Acib, Itil holds Bachelor Of Technology - Btech, Computer Science, Second Class Upper (4.36/5.0) from Federal University Of Technology Akure.

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Email format at First Bank of Nigeria Ltd.

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First Bank of Nigeria Ltd.

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Profile bio

About Seun Okeowo, Acib, Itil

I am Seun, a dedicated and versatile IT professional with over 2 years of experience as an Incident Manager. My role involves managing and resolving critical incidents, ensuring minimal disruption to business operations, and maintaining high service standards.I am also a skilled data analyst. My analytical insights help to drive continuous improvement and ensure adherence to service level agreements.I hold certifications as a cybersecurity professional and a chartered banker, underscoring my commitment to maintaining the highest standards of security and financial integrity. These certifications complement my technical and analytical expertise, enabling me to provide a holistic approach to IT service management.My diverse skill set and proactive approach to problem-solving make me a valuable asset in any IT or financial services environment. I am passionate about leveraging technology and data to enhance operational efficiency and deliver exceptional service.Let's connect and explore how we can collaborate to drive success in the ever-evolving landscape of IT and financial services.

Current workplace

Seun Okeowo, Acib, Itil's current company

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First Bank of Nigeria Ltd.
First Bank Of Nigeria Ltd.
Middleware Administrator
Lagos, Nigeria
Website
firstbanknigeria.com
Employees
14639
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Company profile
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5 roles

Seun Okeowo, Acib, Itil work experience

A career timeline built from the work history available for this profile.

It Service Desk Analyst

First Bank Of Nigeria Ltd.

Lagos State, Nigeria

- Proficiently resolving first-level IT issues using tools such as Oracle DB, MySQL, and Active Directory.- Managing user access and authentication through effective utilization of Active Directory, ensuring a secure and compliant environment.- Spearheading the compilation and analysis of SLA compliance reports across various bank departments within and outside Nigeria.- Developing and implementing data-driven strategies to enhance SLA performance, ensuring alignment with organizational goals.- Delivering excellent customer service through clear communication and empathy, fostering positive relationships with end-users.- Contributing to the enhancement of overall data management processes within the IT service framework.- Delivering timely and effective IT support to end-users, addressing all IT related complaints with a customer-centric approach.- Maintaining accurate records of incidents, driving the RCA, with concerned stakeholders- Collaborating with cross-functional teams to escalate and resolve complex technical issues.

Customer Experience Specialist (Ikeja Electric Plc)

Sahara Group

Ikeja, Lagos State, Nigeria

• Responsible for simulating and documenting complex customer issues to find solutions to customer inquiries and problems, and ensure upper-level escalation of issues to appropriate departments for adequate resolution

Jul 2022 - Oct 2022

Data Analyst (Contact Center)

First Bank Of Nigeria Ltd.

Lagos State, Nigeria

- Conducted in-depth analysis of customer interactions to identify trends, patterns, and areas for improvement.- Utilized statistical models and data visualization tools to present actionable insights for optimizing operational efficiency and customer experience.- Collaborated with cross-functional teams to define key performance indicators (KPIs) and develop data-driven strategies to meet contact center goals.- Implemented predictive analytics to forecast call volumes, staffing requirements, and resource allocation for effective workforce management.- Developing and maintaining comprehensive reports on contact center performance, ensuring accurate and timely delivery of insights to management.

Mar 2022 - Jun 2022
Team & coworkers

Colleagues at First Bank of Nigeria Ltd.

Other employees you can reach at firstbanknigeria.com. View company contacts for 14639 employees →

VA Victoria Aderonke Victoria Aderonke Colleague at First Bank Of Nigeria Ltd.Lagos State, Nigeria View → AO Abel Onigbinde Abel Onigbinde Colleague at First Bank Of Nigeria Ltd.Ogbomosho, Oyo State, Nigeria View → SA Samuel Abilawon Samuel Abilawon Colleague at First Bank Of Nigeria Ltd.Nigeria View → JA Jude Azoribe Jude Azoribe Colleague at First Bank Of Nigeria Ltd.Lagos, Lagos State, Nigeria View → RO Raph Ogbodo Raph Ogbodo Colleague at First Bank Of Nigeria Ltd.Nigeria View → OO Oluwakemi Otitoloju Oluwakemi Otitoloju Colleague at First Bank Of Nigeria Ltd.Lagos, Lagos State, Nigeria View → JU Jane Uroh Jane Uroh Colleague at First Bank Of Nigeria Ltd.Port Harcourt, Rivers State, Nigeria View → OE Obianujuaku Enyinna Obianujuaku Enyinna Colleague at First Bank Of Nigeria Ltd.Owerri, Imo State, Nigeria View → EJ Ezinne Juliet Okereke Ezinne Juliet Okereke Colleague at First Bank Of Nigeria Ltd.Abuja, Federal Capital Territory, Nigeria View → SM Segun Michael A. Segun Michael A. Colleague at First Bank Of Nigeria Ltd.Lagos Island, Lagos State, Nigeria View →
1 education record

Seun Okeowo, Acib, Itil education

FAQ

Frequently asked questions about Seun Okeowo, Acib, Itil

Quick answers generated from the profile data available on this page.

What company does Seun Okeowo, Acib, Itil work for?

Seun Okeowo, Acib, Itil works for First Bank of Nigeria Ltd..

What is Seun Okeowo, Acib, Itil's role at First Bank of Nigeria Ltd.?

Seun Okeowo, Acib, Itil is listed as Middleware Administrator at First Bank of Nigeria Ltd..

Where is Seun Okeowo, Acib, Itil based?

Seun Okeowo, Acib, Itil is based in Lagos State, Nigeria while working with First Bank of Nigeria Ltd..

What companies has Seun Okeowo, Acib, Itil worked for?

Seun Okeowo, Acib, Itil has worked for First Bank Of Nigeria Ltd. and Sahara Group.

Who are Seun Okeowo, Acib, Itil's colleagues at First Bank of Nigeria Ltd.?

Seun Okeowo, Acib, Itil's colleagues at First Bank of Nigeria Ltd. include Victoria Aderonke, Abel Onigbinde, Samuel Abilawon, Jude Azoribe, and Raph Ogbodo.

How can I contact Seun Okeowo, Acib, Itil?

You can use AeroLeads to view verified contact signals for Seun Okeowo, Acib, Itil at First Bank of Nigeria Ltd., including work email, phone, and LinkedIn data when available.

What schools did Seun Okeowo, Acib, Itil attend?

Seun Okeowo, Acib, Itil holds Bachelor Of Technology - Btech, Computer Science, Second Class Upper (4.36/5.0) from Federal University Of Technology Akure.

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