Gained first hand experience as a Home Health Aide to identify obstacles faced at the most basic and crucial level of the home healthcare business while being a part time studentProvided unforeseen insight in better management of home health aides and identification of key factors in admission and readmission of patients in transition of careUsed personal interaction and feedback from patients to form a new training guide for future home health aides by prioritizing client's needs in a home setting and foreseeing the difficulties in store for the aides

Received accreditation for Virginia Medicaid Waiver Services for home health services, and renewal of Virginia Medicaid Waiver Services for day care services within 6 monthsAchieved credentialing with all HMOs under the Commonwealth Coordinated Care Plus program within 9 monthsDesigned and implemented a new revenue cycle process to recover over $700,000 of losses in denied claims and created a steady inflow of revenue within one year of employment Became qualified as a facility administrator with Department of Behavioral Health and Developmental Services on March 2020 and opened a new line of business to Developmental Disability waiver patientsIncreased patient enrollment into the daycare program by 222 percent and home health by more than 500 percent through marketing at local senior living facilities and referrals from local case managers of hospitals, skilled nursing facilities, and all HMOs Converted all relevant patient and employee documentation electronically through CareTime, myEVV, myAdultDayCare, to optimize day to day organization and workflowServed on an unofficial board of advisors for the Chief Executive Officer for Virginia Medicaid at Aetna, Roger Gunter, to assist Aetna with retainment of clients during open enrollment periods. This opportunity placed Eden Senior Care Services as an exemplary home care facility to relocate their members in case of malpractice from other local home care agenciesReduced readmission of members by 30 percent through quarterly training of all employees, attention to nutrition, coordination at discharge, and communication with respective case managers for appropriate post-acute care

Assisted 85 patients for approval with the Virginia Department of Medical Assistance Services for the Medicaid Long Term Care Waiver servicesCoordinated with the Commonwealth Coordinated Care Plus program for referral authorizations of home health services for 100 patientsSpearheaded the implementation of the Electronic Verification program to maintain 100% accountability for all patient visits for over 150 nurses and home caregiversProvided care coordination for all patients with 3 local hospitals, 5 skilled nursing facilities, and 2 hospice agencies to reduce home health readmission by 15%Established business processes for Home Health CMS surveys and increased Grace Home Health Care’s star rating from 3 stars to 4 stars

Improved the stability of copper histidine for Menkes disease, a rare disease in the United States

Instructed over 40 disabled and underprivileged K - 12 students and guided students in completing high school and college entrance requirements including AP courses, SAT, SAT 2, and ACT100% of all seniors were admitted to colleges and universities including University of Virginia, Virginia Commonwealth University, James Madison University, University of Chicago, George Mason University, Virginia Tech, Georgia Tech, Cornell University, Brandeis University, and Penn State