Gene Han

Gene Han Email and Phone Number

Customer Success Manager @ Island
Carrollton, TX, US
Gene Han's Location
Plano, Texas, United States, United States
Gene Han's Contact Details
About Gene Han

As a tenacious Client Success Manager, I have ample experience working with complex, multi-divisional, multi-geographical clients. I maintain and develop existing client relationships for a set of assigned accounts at both the executive and business sponsor levels through various methods such as on-site meetings, regular conference calls, web meetings, and email communication. I bring an analytical mindset to identify, understand and communicate key performance metrics while recommending and driving overall program success and enhancements. Additionally, I have strong project management skills, time management, and organizational acumen to successfully manage multiple projects and priorities at one time. I pride myself on my impressive executive presence and communication abilities. • Customer Success• Revenue Generation• Prospecting• Project Management• Requirements Gathering• Customer Retention• Account Management• Problem-Solving • Training & Development• Creative Collaboration• Relationship Building• Client Retention• Acquisition LifecyclesI excel at:• Collaborating on account strategies with Sales and identifying new user groups and business opportunities to exceed revenue goals• Going beyond the traditional focus of timetables and budgets, utilizing keen insights into what customers want in their business plan• Clarifying and summarizing complex issues with the ability to influence internal stakeholders across all levels of management

Gene Han's Current Company Details
Island

Island

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Customer Success Manager
Carrollton, TX, US
Gene Han Work Experience Details
  • Island
    Customer Success Manager
    Island
    Carrollton, Tx, Us
    View
  • Sitecore
    Customer Success Manager
    Sitecore Jun 2021 - Present
    San Francisco, California, Us
    View
  • Ibm
    Customer Success Manager
    Ibm Mar 2020 - Apr 2021
    Armonk, New York, Ny, Us
    • Grew relationships with key decision-makers• Guided client executives through changes to unlock hybrid cloud values• Demonstrated value of Growth Offerings to identify additional opportunities for adoption• Conducted workshops with customers to align IT architecture, integration & migration requirements• Utilized Gainsight to improve and analyze client’s current spend and requests
    View
  • Ibm
    Technical Account Manager
    Ibm Apr 2015 - Mar 2020
    Armonk, New York, Ny, Us
    • Led and supported the implementation of over 5000 bare metal servers in 25 data centers globally, each with unique physical constraints and operational guidelines• Served as the primary point of contact for Fitbit, Cloudant, Four Seasons Hotels & Resorts, Citrix, and Skytap -- representing $5.7B MRR• Presented Data Storage, Network, VM bursting strategies for COO and CIO of Fortune 500 clients• Brainstormed with technical resources and TAM team to improve internal procedures and cloud offerings• Prevented XenServer vulnerability for Fortune 500 client by devising a custom migration plan, facilitating communication between client and internal teams, and winning approval from key stakeholders• Authored Quarterly Business Reviews to provide a high-level overview completed, ongoing, and upcoming support items for 2 key clients• Resolved workload bursting, VLAN/ACL routing, Bare Metal/VSI Server capacity issues, and prepared root cause analysis with Jira software• Recommended customer environment improvements, such as HA QuantaStor, Vyatta Virtual Router offering, and Disaster Recovery to proactively improve the working environment and client relations
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  • Softlayer, An Ibm Company
    Data Center Technician
    Softlayer, An Ibm Company Oct 2013 - Mar 2015
    Us
    • Guided clients to take advantage of product/hardware discounts to enhance their performance and double their storage size at no/marginal additional cost• Mentored team of 5 new hires on company culture, best practices, and technical training material• Scheduled and supervised data center day-to-day team agenda with a focus on increasing efficiency• Prepared detailed logs to address system alerts and manage escalations • Handled 30+ tickets per day on customer OS, hardware, and network issues
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Gene Han Education Details

  • The University Of Texas At Austin
    The University Of Texas At Austin
    Electrical Engineering
  • Grapevine High School
    Grapevine High School
    High School

Frequently Asked Questions about Gene Han

What company does Gene Han work for?

Gene Han works for Island

What is Gene Han's role at the current company?

Gene Han's current role is Customer Success Manager.

What is Gene Han's email address?

Gene Han's email address is ge****@****ibm.com

What schools did Gene Han attend?

Gene Han attended The University Of Texas At Austin, Grapevine High School.

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