Seun Ofi Email & Phone Number

Manchester, Gb

Manchester, England, United Kingdom

I assist in the coordination of administrative and clinical operations of the domiciliary care operationsI maintain patient records and ensured accuracy and confidentiality of informationI schedule patient appointments and communicate with patients regarding appointments and proceduresI assist healthcare professionals in providing patient care and treatmentsI monitor and record vital signs, and reported any changes to healthcare professionalsI ensure the cleanliness and… Show more I assist in the coordination of administrative and clinical operations of the domiciliary care operationsI maintain patient records and ensured accuracy and confidentiality of informationI schedule patient appointments and communicate with patients regarding appointments and proceduresI assist healthcare professionals in providing patient care and treatmentsI monitor and record vital signs, and reported any changes to healthcare professionalsI ensure the cleanliness and hygiene of the patient’s home/facility Show less

Manchester, England, United Kingdom

Lagos State, Nigeria

I was responsible for developing the brand strategy for the company and managing a team of 4 customer service agents.My duties included planning, assigning, and monitoring work tasks for optimum team efficiency, performing quarterly staff performance evaluations, and identifying and addressing development needs. I developed staff training programs and reference manuals to improve team performance and formulated and implemented customer service policies and procedures.To determine… Show more I was responsible for developing the brand strategy for the company and managing a team of 4 customer service agents.My duties included planning, assigning, and monitoring work tasks for optimum team efficiency, performing quarterly staff performance evaluations, and identifying and addressing development needs. I developed staff training programs and reference manuals to improve team performance and formulated and implemented customer service policies and procedures.To determine customer service requirements, I conducted surveys, focus groups, and benchmarking best practices. I also collated and analysed data to identify strategies for improving service and productivity.Ensuring the consistent achievement of customer service levels and standards was a top priority, and I resolved escalated customer service issues promptly. Additionally, I developed a departmental budget and controlled costs to maximise profitability. Show less

Lagos State, Nigeria

My main responsibility was to source distributors from around the world who supplied Apple mobile phones, laptops, and other accessories such as Bluetooth speakers, game consoles, phone cases, screen protectors, earpieces, power banks, and smartwatches.I recruited, hired, trained, developed, and directed retail sales teams for the Phonetics retail store.In addition, I oversaw client relations, new account development, and customer service. I supervised administrative functions… Show more My main responsibility was to source distributors from around the world who supplied Apple mobile phones, laptops, and other accessories such as Bluetooth speakers, game consoles, phone cases, screen protectors, earpieces, power banks, and smartwatches.I recruited, hired, trained, developed, and directed retail sales teams for the Phonetics retail store.In addition, I oversaw client relations, new account development, and customer service. I supervised administrative functions, inventory, cash flow, merchandising, and operations to ensure smooth and efficient store operations.As part of my efforts to ensure ongoing staff development and personal growth planning for employees, I implemented a sales-tracking spreadsheet to replace the manual form writing process, which significantly increased efficiency. I also developed innovative and effective marketing programs that helped to exceed store sales quotas.By creating a team spirit within the stores, I was able to increase sales, retain long-term employees, and improve customer satisfaction. Overall, my efforts as a Sales Manager at Phonetics NG contributed to the company's success and helped to position it as a leading retailer in the industry. Show less

Lagos State, Nigeria

My primary responsibility was retailing high-quality reliable gadgets to customers.I identified and solicited potential clients and assisted them in various needs by recommending and assisting in the selection of appropriate goods. Negotiating prices and other terms of sales was also a key responsibility.I maintained and grew sales relationships with existing and new clients and consulted with them after sales to resolve any problems and provide ongoing support. To ensure that I was… Show more My primary responsibility was retailing high-quality reliable gadgets to customers.I identified and solicited potential clients and assisted them in various needs by recommending and assisting in the selection of appropriate goods. Negotiating prices and other terms of sales was also a key responsibility.I maintained and grew sales relationships with existing and new clients and consulted with them after sales to resolve any problems and provide ongoing support. To ensure that I was well-equipped to provide excellent service to clients, I developed and maintained technical product knowledge to explain features to clients and answer questions about products.Through my efforts as a Technical Sales Representative, I was able to consistently meet and exceed sales targets. I established a reputation for providing excellent customer service and developing strong relationships with clients. Overall, my contribution to The Elects helped to position it as a leading retailer of high-quality gadgets in the industry. Show less

Manchester, United Kingdom

My key responsibility was to develop an export strategy that would assist the company in increasing sales outside of the UK, particularly in Germany.I delivered a comprehensive market research project that evaluated the feasibility of the Nettl business model and roll-up strategy in Germany. This included conducting an industry analysis of market size, identifying and evaluating key competitors and suppliers, and assessing options for product supply and sales recruitment in Germany.To… Show more My key responsibility was to develop an export strategy that would assist the company in increasing sales outside of the UK, particularly in Germany.I delivered a comprehensive market research project that evaluated the feasibility of the Nettl business model and roll-up strategy in Germany. This included conducting an industry analysis of market size, identifying and evaluating key competitors and suppliers, and assessing options for product supply and sales recruitment in Germany.To ensure the success of the export strategy, I identified appropriate contacts and expertise available to support the plan, such as UK Trade and Investment (UKTI) and other trade and export bodies. Additionally, I identified marketing channels such as trade shows and publications that could be used for initial marketing campaigns.My contributions as a Business Development Consultant (Intern) at Grafenia Plc helped to position the company for success in the German market. I gained invaluable experience in developing and implementing effective business strategies that can help organisations achieve their goals and drive growth. Show less

Master Of Science - Ms, Management And Consultancy

Master Of Science, International Business

Examined the changing nature of organisations in a global context. Evaluated how different cultural norms and behaviours affect.

Graduate Certificate, International Management

learnt about the international nature of modern business, focused on the key challenges for managers in an age of globalisation. Reviewed.

Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering

Activities and Societies: MEMBER OF THE ENTERTAINMENT TEAM OF THE ISA AND SRC