Quality Assurance Manager, Chief Scribe, And Certified Medical Scribe
Scribeamerica
In my role as Chief Medical Scribe and Quality Assurance Manager for Scribe America, I served as the manager for a team of 16 medical scribes across seven sites. The primary goal of a medical scribe is to work along side a physician and build and complete clinic notes to improve physician efficiency. As Chief Scribe, I had all of the duties of a medical scribe in addition to managerial responsibilities including hiring and training new scribes, quality assurance, building scribe schedules, scheduling team meetings, and more. Excellent communication skills were imperative in this role as I was constantly communicating with my team of scribes, all of our physicians, perspective new hires, clinic managers at each site, and my managers. This position greatly improved my time management skills and organization abilities as I was usually juggling multiple projects at once, including anything from implementing new positions, creating schedules, recruiting and training new scribes, while also vigilantly monitoring my existing staff to ensure our goals and expectations were being met or exceeded. During my time with Scribe America (June 2017-January 2019), I was promoted from Medical Scribe to Quality Assurance Manager in my first 6 months. Soon after, I was promoted to Chief Scribe and maintained my Quality Assurance role, and then in the fall of 2018 I was promoted to a project manager position in addition to Chief Scribe and QAM. These management roles all served as an incredible learning experience for me and I am grateful to have had the opportunity to grow and expand fundamental career skills during my time with Scribe America.