Steven Evans Email & Phone Number

Reading, England

Programme ManagerCurrent Role: Programme Lead Secure contract Previous Roles include:- Next Generation IT - Hybrid Cloud - Programme Lead Pre Sales Secure contract - Programme Lead Pre Sales for large winning bid- Programme Manager NHS - Transition Programme Manager for government programmes

United Kingdom

Bracknell

Weybridge, Surrey

Reading, United Kingdom

Experienced Transition Lead for NHS flagship Transition project, bid support and RFP owner for Managed Service Transitions.

ITSM, IT Service Management Audits, IT Service Health Checks, Bid Support, RFP, Service Management Organisation Design & costs, Designing and Implementing ITIL v2 & v3 aligned Blueprint Processes, Transition Support and Due Dilligence, Internal & External Consultancy, Service Management Solutioning, SaaS, Pre-Sales Support, Transition Recovery, Service Improvement (CSI)

United Kingdom & Switzerland

Transition ManagerDeliver all Service Transition Projects and Programmes in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting).

Design, document and facilitate the adoption of optimised Service Management Processes to Computacenter best practice standards for Managed Service Implementations and external clients.

Responsibilities include:1. Transition of Customer IT Service Desk to Cork, Ireland as it relates to best practices 2. Essential interface for ensuring the integration of the remote service desk to internal customer processes 3. Instrumental in ensuring the successful ITIL BS15000 Audit for Customers IT Department 4. Establishing the Service Desk Service Acceptance process5. Owner of Training and Knowledge transfer to the outsourced Service Desk in Cork, Ireland. 6. Owner of the achievement of aggressive first time fix rate targets7. Implementation of a mature Incident Management Process8. Incident Management / Problem Management integration and performance9. Key Member of IT Department Service Improvement programme10. As a subject matter expert, authorising changes through Change Advisory Board Meetings

Roles Included:- IT Service Desk Manager- Foreign Commonwealth Office - Desktop Support- IT Security