It Support
Current• Provide technical support and troubleshooting for hardware, software, and network issues, ensuring minimal downtime and operational efficiency.• Install, configure, and maintain IT systems, including desktops, laptops, mobile devices, and peripherals.• Manage and support network infrastructure, including routers, switches, and firewalls, ensuring secure and reliable connectivity.• Monitor and resolve IT service desk tickets, ensuring timely and effective resolutions for end users.• Perform routine system maintenance, software updates, and data backups to ensure system integrity and security.• Collaborate with teams to implement IT solutions and assist with onboarding new users by configuring accounts and equipment.• Document technical processes and solutions to build a knowledge base for future reference.• Provide excellent customer service by clearly communicating solutions to non-technical staff and stakeholders.
