Steven Sev Coursen Email & Phone Number

Recent client projects include:Video Production/Instructional Design contract position with Austin Energy, where I developed the training plan, technical documentation and online training sessions for a large internal ServiceNow help desk implementation on a five-month contract, developed training for a JIRA project tracking initiative, and produced and edited an internal documentary video production.Developed helpdesk technical training and provided content consultation services for a legal services startup in NYC.Provided mobile site design and development, interior and exterior photography, and content strategy consultation services for a property marketing group.Provided mobile site design and development, marketing and content strategy services for a health services practitioner.Provided content analysis and production consultation for a educational media firm.

Research, design, develop, and enhance new and existing global training material for internal global sales related to new hire orientation, new products, tools, processes and sales skills. Collaborate with sales management and sales coaching team to document training material related to reporting, sales skills and messaging.Collaborate with product and relationship marketing to document and align new products and messaging with existing sales processes.Collaborate with subject matter experts to document and develop content related to new processes, tools, and job aids.

Austin, Tx, Us

Designed, developed and verified sales, marketing and technical interactive training deliverables. Managed multiple function roles including instructional design, curriculum development, technical writing, asset management and quality assurance. Produced and directed in-house and remote voiceover sessions. Managed content validation and collaboration with SMEs during content development and review cycles.

Managed delivery and technical support for local and remote enablement and training to IBM business partners, personnel and customers worldwide. Designed, developed and managed internal online informational resources integral to education division operations. Performed configuration, troubleshooting and testing of images, workstations, servers, and network hardware, assisted in lab and network maintenance.

Developed instructor-led and web-based courses delivered worldwide in collaboration with global product development teams. Designed, produced and verified highly technical IBM customer education and eLearning courses on Agile development teams. Produced video and audio recordings, co-produced global training teleconferences.

Developed documentation and technical training, product interfaces, print materials and product documentation. Collaborated with development team on user interface wireframe development.