Seven Pan Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Melbourne, Victoria, Australia

1. People Management and Training:• Supported the Cafe Manager in supervising a team of twenty floor staff, overseeing recruitment, training, rostering, and performance evaluation.• Cultivated a collaborative work environment, nurturing skill development and promptly addressing issues to foster open communication.2. Cost and Waste Management:• Managed bar and coffee supplies, inventory, and ordering processes to minimise waste and maximise efficiency.• Controlled food costs and monitored expenses within budget limits, while also promoting environmental sustainability through waste management and responsible sourcing practices.3. Safety and Risk Management:• Proficiently managed security incidents and addressed customer complaints, ensuring compliance with Food Safety, Work Health and Safety (WHS), and Occupational Health and Safety (OHS) regulations.• Implemented hazard management, pest control, fridge temperature mornitoring and hygiene maintenance measures, including regular cleaning procedures to uphold cleanliness standards.4. Service Delivery and Quality Control:• Ensured adherence to cleanliness, safety, and legal standards while providing outstanding customer service and overseeing both front and back-of-house operations.• Implemented sales and operational strategies to enhance efficiency and quality, incorporating guest feedback for continuous improvement.• Oversaw the care of plants and the maintenance of statutory furniture such as tables, chairs, outdoor umbrellas, plants etc., ensuring they are in good condition for the comfort of our patrons.5. Menu Design:• Played a key role in menu planning, including seasonal specials, and maintained high standards of plate presentation, leveraging culinary expertise to offer suggestions and tastings.• Conducted benchmarking and research to identify new trends and ideas beneficial to the cafe.

Shanghai City, China

1. Payroll & Benefits Project Leadership:• Spearheaded implementation of a comprehensive 'Flexible Benefits' scheme with HR's Compensation & Benefits team, meeting deadlines and budget targets. • Introduced diverse benefits including Company-matched annual leave, Long service leave, saving plan, Commercial insurance, and tuition/laundry reimbursements.• Collaborated with Accounting to streamline operational procedures, ensuring global compliance with accounting standards and tax regulations. • Led team and outsourcing vendor for monthly delivery of 7,000+ payslips and Ledger data to Finance, investigating budget discrepancies.2. Tax Compliance and Auditing:• Fostered strong relationships with local tax authorities and internal Tax teams, ensuring meticulous tax compliance and KPMG audits.3. Vendor Management and SLA Compliance:• Managed third-party vendors to meet Service Level Agreements, conducting thorough evaluations for vendor selection.4. Reporting and Budgeting:• Developed reporting tools with HR and Finance, providing accurate payroll data for budgeting.• Optimised payroll procedures, consistently enhancing efficiency and evaluating system upgrades.5. Employee Engagement and Training:• Implemented engaging programmes and delivered targeted coaching to enhance team productivity.• Conducted monthly Excel and PowerPoint training sessions for HR staff.6. Leadership and Stakeholder Management:• Collaborated with Finance, Payment, and Reimbursement teams to drive payroll system interfaces and enhance efficiency.

Shanghai City, China

1. Led Compensation & Benefits Project:• Collaborated to introduce Flexible Benefits, enhancing internal processes.• Gathered user requirements for the enrolment portal, ensuring a smooth transition.• Conducted communication sessions for employee understanding and adoption.2. Payroll Process Improvement:• Implemented a LEAN strategy, automating processes and reducing manual workload.• Streamlined regulatory reporting, reducing lead time to 3 days.3. Online Reimbursement Portal Development:• Developed an online portal for submissions and approvals, saving up to 2 FTEs.

Shanghai City, China

ACHIEVEMENTS:1. Payroll Efficiency:• Developed Excel worksheets with VBA macros for automated payroll processes.• Reduced manual workload by 30%, benefiting over 90 local payroll specialists.2. Financial Management:• Proficient in Trail Balance Sheet Reconciliation and General Ledger Adjustments.• Managed various payroll-related journals, including commissions, deductions, and bonus accruals.

Shanghai City, China

ACHIEVEMENTS: • Developed a monthly reporting template in Excel, automating the generation of graphical analysis reports, providing valuable insights to management.• Initiated the creation of system manuals and newsletters, delivering periodic training to HR users nationwide.• Conducted monthly data integrity reviews, rectifying and completing data due to legacy issues.

Diploma Of Hospitality Management,, Hospitality Administration/Management

Activities and Societies: Awarded the Best Student of the Year

Bachelor Of Information Management And Information System, Management Information Systems, General