Severina Vilenchik Email & Phone Number

I am experienced professional with over 15 years in Information Technology with multiple roles, specialized in Business Systems Analysis and Project Management; Unique experience in managing the Salesforce.com and SAP global implementations using Agile and Waterfall methodologies, across broad business areas in highly integrated environment, overseeing all phases of a software development lifecycle and diverse information technology projects. More than 15 years of solid experience in collaboration with international cross-functional teams and technical resources on projects execution, production support, training and global roll-outs, recommending and implementing solutions for Customer Care, Sales, Service, Call Center, Marketing and Consumer Teams, utilizing Customer Relationship Management processes, working across different business divisions and platforms; Multiple Full Cycle Implementations, global strategic projects, SDLC, process improvement projects, system upgrades, migration and integration Extensive experience with Customer Relationship Management (CRM) Business Processes and configuration for Salesforce.com (SFDC) Sales and Service Clouds, SAP CRM, and integration of these platforms with SAP ECC and other applications;Extensive Design and Configuration experience with SAP ECC modules: SAP Sales and Distirbution (SAP SD), SAP BW and integration with other modules and applications;Specialties: Project Lifecycle, Project Management, Agile Methodologies, JIRA, Business Systems Analysis, Change Management, Vendor Relationship, Risk Management, Issue Monitoring, Communication Plan, Team building, Financial Management, Cross-Functional collaboration, Process improvements, Full Life Cycle Implementations, Customer Relationship Management, Salesforce.com, Migrations/Integration, Lifecycle (SDLC), Business Case development, Business Requirements Elicitation and Analysis, Business Process Modeling, Functional Specifications, Six Sigma

Listed skills include Salesforce.Com, Business Process, Business Analysis, Project Management, and 36 others.