Triple A Talent is a purpose-driven, Vancouver-based boutique booking and management agency founded by music industry veterans. Our passion for music and unwavering commitment to elevating our artists drives us to create positive change in the industry. We prioritize integrity and care, fostering meaningful partnerships with our artists and customers worldwide to cultivate a diverse talent roster. Our goal is to propel the growth of both our talent and company while advocating for our artists in innovative and creative ways.--Managing partner, many hats worn--* Business development and A&R* Bookkeeping and accounting* Devised workflows and policy for bookings and financial interactions* Documented company workflows and policies in internal Wiki* Stood up nearly in-place systems and technologies* Devised company's technical stance* Devised company's monetary stance* Devised tools and automations to assist Agent's records-keeping and financial tracking* Devised tools and automations to assist with Artist onboarding and compliance* In-house Gigwell guru* In-house Airtable guru* Grant writing

With my proven track-record of success in the entertainment industry, I decided to create a sole-proprietorship so that I could consult clients in a more formal capacity and offer my service ala carte.

Previously CVD VFX. Previous title: Head of Systems* Systems infrastructure* Compliance and security* Budgeting and procurement* Hardware maintenance and upgrading* Deployments and scripting* Cleaner of Wacoms :D

-- One-man systems department / Responsible for the operation and maintenance of all technology.--* "Front-to-back" infrastructure management, including: Servers, Render Farm, Network, Firewall, Workstations.* Software: Active Directory, Windows, Linux, Mac, Nuke, Hiero, Maya, Mudbox, V-Ray, Deadline, Mocha, Sapphire, F-Track, Shotgun.* Defacto Pipeline.

-- Senior Network / Server administration in fast-paced, results driven environment. --* Responsible for the day-to-day management of 300+ server VFX/3D render farm.* Management of Vancouver facility physical infrastructure in data centre, routers, switches, firewalls, servers.* Manage and troubleshoot Isilon storage arrays.* Management and deployment of all VFX software (Maya, Houdini, Nuke, Fusion, Mari, Adobe.)* Administration of all user accounts and permissions (AD + Linux + LDAP + Google).* VoIP Phone system management.* Security camera and FOB management + deployment.* Management and deployment of 400+ user, mixed platform environment (Windows,Linux,OSX)* Front-line user hardware and software support.* Assign and own user generated tickets for most technical concerns.* Liaise with foreign support teams for international issues.* Work together with cinema team to devise solutions for the theatres.* Work together with internal and international pipeline teams to ensure the timely and accurate deployment of new and updated services.

* Responsible for handling frontline customer interactions, trouble ticket management and escalations.* Connectivity - Provisioning, deployment and support, tiers 2 and 3. Liaising with Telus and Shaw for ADSL and Cable deployments and dispatches.* Data Center administration – Entry security, rack management, power management, subnet management, switch and router administration, STP, monitoring, alerts, etc.* Fortinet FortiGate 200B enterprise firewall administration.* Webmaster tasks - Server admin creating and managing thousands of production websites. Email administration, domain management, SSL deployment, maintenance, user and permissions management.* MS Sharepoint and Liferay Wiki front/back-end support and administration. Enterprise document management.* Consulting with customers on advanced web support scenarios.* Familiar with Scrum, Agile and Kanban project management concepts.* Customer service ace.

"Jack-of-all-trades"* Responsible for handling client interactions and traveling onsite in response to support requests. Also perform remote support tasks.* Assembling, deploying, inventorying and maintaining PC & printer rental fleet.* Responding to general requests from clients for email account creation and maintenance or other remote, server-related tasks.* Responsible for the creation and maintenance of recurring invoices and other Accounts Receivable tasks. Experienced using the Quickbooks platform.* Coordinating with engineers to configure & deploy network hardware including Cisco switches, WiFi access points and custom OpenBSD routers.* Devising quotes for network deployments and hardware/software purchases. Familiar with vendor-specific procedures including RMAs. * Deploying and configuring VoIP handsets, attendant consoles and PoE switches.* Filled several other network and support roles which, for the sake of brevity can be noted in the "Specialties" section above.