Director Consulting / Directeur Conseil
Sep 2016 - Jul 2018
AeroLeads people directory · profile
Severine Lechat Email & Phone Number
Customer Delivery Manager chez Digiposte for Business
1 work email found
@ing.fr
LinkedIn matched
4 data sources
Profile completeness 86%
Role
Customer Delivery Manager chez Digiposte for Business
Location
Greater Paris Metropolitan Region, France, France
Who is Severine Lechat? Overview
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Quick answer
Severine Lechat is listed as Customer Delivery Manager chez Digiposte for Business based in Greater Paris Metropolitan Region, France, France. AeroLeads shows a work email signal at ing.fr and a matched LinkedIn profile for Severine Lechat.
Severine Lechat previously worked as Director Consulting / Directeur Conseil at Armatis-Lc and Head of Customer Service at Ing Direct France. Severine Lechat holds Certification "Coach & Team", Coaching, Team Building, Organization Development from Transformance Pro.
Company email context
Email format at ing.fr
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{first}.{last}@ing.fr
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Profile bio
About Severine Lechat
Severine Lechat is a Customer Delivery Manager chez Digiposte for Business. She is proficient in Espagnol and Anglais.
Listed skills include Management, Crm, Customer Experience, Change Management, and 31 others.
9 roles
Severine Lechat work experience
A career timeline built from the work history available for this profile.
Head Of Customer Service
Reorganised Customer Service Department (150 positions spread on 2 sites Paris & Reims). Improved customer experience with a multi channel and multi product approach. Defined Customers Service strategy and bugdet. Undertook change management and staff support in those changes.
May 2011 - Feb 2013
Head Of Customer Service
Developped & structured French Customer Service (awarded Clients Service of the year 2011). Defined and followed up P&L. Implemented technical environement (IVR, E-mail & complaints handling tools, CRM) and management practices. In addition to internal clients service, set up 2 outsourced call centers (in and offshore) and managed relationship with.
Apr 2008 - May 2011
Operations Europe Network Manager
Coordinated call-centers management across Europe by establishing or improving budget, planning, reporting, best practices and service level management. Managed evolution of contact systems (launched a European call center in Marseille). Managed operations development projects with Operations Director Europe: managed Service Centers network accross Europe.
Dec 2006 - Jun 2007
Project Manager
Managed projects identified by the executive committee, reporting to the Chief Executive Officer Optimized customers’ satisfaction and reduced operational costs by implementing processes automation. Increased prospects conversion rate.
Mar 2005 - Nov 2005
Client Services Director
Ing Direct Canada
Managed remotely the call center (110 positions, inbound and outbound). Recruited, managed, coached, motivated and provided support and leadership for the operationnal managers team (inbound, sells task force, complaints and e-mail handling). Participated in the definition of the business strategy, defined and followed-up on sells objectives and.
Mar 2004 - Feb 2005
Client Services Director
Managed the call center (100 positions, inbound and outbound) and developed client contact channels (phone, email, mail and interactive services). Recruited, managed, coached, motivated and provided support and leadership for the operationnal managers team (inbound, sells task force, complaints and e-mail handling) along with the functionnal managers team.
Sep 2002 - Feb 2004
Communication And Support Manager
Participated in the start up launch of Client Services. Implemented and maintained the Intranet website. Set up and supervised the following groups: Workforce, Complaints & Customer retention, Email and Training. Defined the functional specifications of the IVR, and coordinated tests. Managed call center development projects.
Nov 1999 - Aug 2002
Europe Customer Services Manager
The Franklin Mint
Organized and managed the Call Centre. Analyzed the service productivity and quality. Researched outsourcers. Coordinated the internal newsletter.
Jun 1996 - Aug 1999
2 education records
Severine Lechat education
Certification "Coach & Team", Coaching, Team Building, Organization Development
Transformance Pro
Education record
Ecole Française Des Attachées De Presse
FAQ
Frequently asked questions about Severine Lechat
Quick answers generated from the profile data available on this page.
What is Severine Lechat's role at their current company?
Severine Lechat is listed as Customer Delivery Manager chez Digiposte for Business.
What is Severine Lechat's email address?
AeroLeads has found 1 work email signal at @ing.fr for Severine Lechat.
Where is Severine Lechat based?
Severine Lechat is based in Greater Paris Metropolitan Region, France, France.
What companies has Severine Lechat worked for?
Severine Lechat has worked for Armatis-Lc, Ing Direct France, Groupe Smart&Co, Expedia Corporate Travel, and Ing Direct Canada.
How can I contact Severine Lechat?
You can use AeroLeads to view verified contact signals for Severine Lechat, including work email, phone, and LinkedIn data when available.
What schools did Severine Lechat attend?
Severine Lechat holds Certification "Coach & Team", Coaching, Team Building, Organization Development from Transformance Pro.
What skills is Severine Lechat known for?
Severine Lechat is listed with skills including Management, Crm, Customer Experience, Change Management, Outsourcing, Call Centers, Centres D'Appel, and Leadership.
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