Severine Priolet Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Managing Reviews & Appeals on Global scale. Working on Onboarding & Compliance tasks.

Barking, England, United Kingdom

• Leading, organising and coordinating litter-picking events with the other volunteers.• Manage volunteer resources.• Bringing awareness about the environment we live in to the public directly or via social media.

Barking, England, United Kingdom

London, United Kingdom

• Managed new partners for the French market. Identified their requirements and needs and provided support for ongoing activity including how to use the Booking.com platform.• Connected with guests by phone, email and message system with queries, reservation changes and complaints to resolve issues and provide solutions promptly. • Managed complaints from partners and customers efficiently and escalated when required.• Collaborated with team members, worked to strict targets and adhered to data protection procedures. • Liaised between guest and partners departments to deliver to Booking.com service standards and ensure compliance with operating practices and policies.• Supported teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment.

London, United Kingdom

• To be responsible for coordinating the company’s travel needs for all company’s employees and vendors such as flights, car rental, hotel accommodation, etc.• To be familiar with the operations and schedules of modes of transportation such as airlines and train lines in their home country and overseas.• To process all necessary documents such as visas or other clearances.• To ensure that all travel needs are met within the constraints of the company travel budget.• To maintain corporate discount agreements with selected carriers.• Create the training material and carry out training sessions for new employees. Ensuring they are fully briefed on the company travel procedures.• Responsible for creating and presenting regular reports on company travel for accounting purposes.• Acting as a point of contact for all staff requiring travel information.

London, United Kingdom

• Delegating tasks• Monitoring the team’s performance• Assisting the team by performing the tasks with them• Helping with training and development• Completing paperwork • Handling complaints (from both staff and customers)• Reporting to senior management / personnel when required

London, United Kingdom

• Managing post departure complaints by phone, email, post or fax• Carry out full investigation with all the parties (clients, hotels and suppliers) • Resolution of the complaints within the time frame of the company policy

London, United Kingdom

• Handling incoming calls in the reservations department in a professional, efficient, friendly manner. • Hotels, suppliers and Customers’ enquiries taken over the phone, by email and by fax on a daily basis• Booking hotel rooms and apartments• Liaise with the hotel suppliers or hotel directly for special requests made by the clients• Deal with any query before or during the clients’ stay (amendment, cancellation)

Ilford, United Kingdom

• Data base entry for special offers and flights bookings agents• responsible processing information received from agents

London, United Kingdom

• To carry out all necessary operations when guests arrive and depart (check-in/ check-out)• Manage invoicing payments and cash operations during the day shift• To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.• To find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel.• To take reservations and business enquiries out of office hours.