Severino Ricci Email & Phone Number

Milan, It

Milan, Lombardy, Italy

Responsible for operations and supplier relationship management, business development, new partner acquisition, customer satisfaction improvement, and profitability increase for Jaquar's Italian branch. I thrive in client-facing roles and enjoy the challenges of growing a business. My duties encompass managing all operations related to profit, revenue, quality targets, and annual budget agreements, as well as producing an annual business operating plan and reporting to the Head of Global… Show more Responsible for operations and supplier relationship management, business development, new partner acquisition, customer satisfaction improvement, and profitability increase for Jaquar's Italian branch. I thrive in client-facing roles and enjoy the challenges of growing a business. My duties encompass managing all operations related to profit, revenue, quality targets, and annual budget agreements, as well as producing an annual business operating plan and reporting to the Head of Global Business. Additionally, I oversee staff recruitment and management, including performance monitoring, mentoring, and training as needed. One of my main objectives is to deliver the highest standards of customer service. Jaquar Group aligns perfectly with both my professional and personal goals, as well as my passion for people and cultures. The main achievements include: a 41% increase in sales in 2023 compared to 2022. Show less

Milan, Lombardy, Italy

I assess and ascertain new opportunities for growth in the market and take care of the business plan and strategies to meet the Italian branch goals. I ensure that the branch has adequate and suitable resources, including labor force, material, and equipment, to successfully complete its activities. In addition to recruiting and training new employees, I also actively perform regular employee evaluations to determine areas of improvement. I am a firm believer that employees constitute the most… Show more I assess and ascertain new opportunities for growth in the market and take care of the business plan and strategies to meet the Italian branch goals. I ensure that the branch has adequate and suitable resources, including labor force, material, and equipment, to successfully complete its activities. In addition to recruiting and training new employees, I also actively perform regular employee evaluations to determine areas of improvement. I am a firm believer that employees constitute the most critical asset of every organization, and I am keen to play a role in this respect. Lastly, as a brand ambassador I promote the company on social medial platforms because successful marketing remains an important part of a thriving business. Show less

Milan Area, Italy

Responsible for the management of all Customer Service activities, incoming orders, the supervision of communication from a/o to customers, documentation, the after-market, imports and all the relative procedures. Additional responsibilities includes coordinating with other departments to better satisfy clients' requirements and expectations; resolving important issues concerning customer compliance and other matters, analyzing KPIs and SLA, implementing and improving qualitative standards. I… Show more Responsible for the management of all Customer Service activities, incoming orders, the supervision of communication from a/o to customers, documentation, the after-market, imports and all the relative procedures. Additional responsibilities includes coordinating with other departments to better satisfy clients' requirements and expectations; resolving important issues concerning customer compliance and other matters, analyzing KPIs and SLA, implementing and improving qualitative standards. I coordinate and supervise a team and third-parties and ensure the good flow of the merchandise from Parent Company through distribution. Show less

Milan Area, Italy

Responsible for overseeing the Customer Service and Logistics departments, ensuring customer needs are met with excellent service. Duties include developing and implementing customer service policies, measuring and improving customer satisfaction, managing a team of customer service staff, personally handling critical issues, analyzing KPIs and controlling SLAs, ensuring the smooth flow of merchandise from the parent company through distribution, and coordinating with third parties.

Panchià, Trentino-Alto Adige, Italy

Responsible for the start-up project of Hotel Regina delle Dolomiti, located in Val di Fiemme (TN), under new management. As the hotel manager, I conceived and realized the project. My main activities included defining and negotiating agreements with Italian and foreign tour operators, food and non-food suppliers, and liaising with tourism associations, authorities, tax advisors, and labor consultants. I also directed marketing and sales activities, planned and executed events to enhance the… Show more Responsible for the start-up project of Hotel Regina delle Dolomiti, located in Val di Fiemme (TN), under new management. As the hotel manager, I conceived and realized the project. My main activities included defining and negotiating agreements with Italian and foreign tour operators, food and non-food suppliers, and liaising with tourism associations, authorities, tax advisors, and labor consultants. I also directed marketing and sales activities, planned and executed events to enhance the hotel's image, and created and managed the hotel's official website, overseeing web marketing activities. I also managed a small number of human resources Show less

Milan Area, Italy

Responsible for managing all Customer Service activities, including incoming orders, payments, and communication with customers. Additionally, I coordinated with the external legal department to address important issues related to customer compliance and other legal matters. I supervised a team consisting of 5 collaborators and 50 agents dedicated to Call Center and back-office activities. My duties involved planning and managing both inbound and outbound activities, as well as negotiating… Show more Responsible for managing all Customer Service activities, including incoming orders, payments, and communication with customers. Additionally, I coordinated with the external legal department to address important issues related to customer compliance and other legal matters. I supervised a team consisting of 5 collaborators and 50 agents dedicated to Call Center and back-office activities. My duties involved planning and managing both inbound and outbound activities, as well as negotiating agreements with suppliers for departmental needs. I also implemented cost reduction strategies, managed budgets, and generated reports for our parent company, while analyzing KPIs and controlling SLAs. Show less

Milan Area, Italy

As the Head of the Supply Chain, Logistics, and Customer Service department, I was responsible for the following: Monitoring commercialized products to ensure smooth flow from production through distribution, coordinating with third-party manufacturers, and overseeing stock rotation procedures. Implementing cost-cutting strategies and managing budgets, including procurement planning and supervision of stock distribution continuity. Supervising incoming orders, claims, backorders, write-offs… Show more As the Head of the Supply Chain, Logistics, and Customer Service department, I was responsible for the following: Monitoring commercialized products to ensure smooth flow from production through distribution, coordinating with third-party manufacturers, and overseeing stock rotation procedures. Implementing cost-cutting strategies and managing budgets, including procurement planning and supervision of stock distribution continuity. Supervising incoming orders, claims, backorders, write-offs, and credit activities. Providing support to the Contracts Manager in negotiations with foreign clients, particularly in documentation, after-market services, exports, and related procedures, including liaising with the Chamber of Industry and Commerce, Embassies, and International Freight Forwarders. Compiling internal and external sales statistics for sales networks. Managing the graphics service and overseeing the purchasing of raw materials and packaging. Show less

Milan Area, Italy

As a Customer Service Representative, I was responsible for managing orders for 'hospital line' clients, overseeing product dispatch and invoicing. Additionally, I served as a writer for the company magazine and managed related editorial activities. Furthermore, I acted as the main point of contact for the Italian subsidiary in the international team responsible for managing editorial content. This role significantly enhanced my written and verbal communication skills.

Foggia Area, Italy

In this role, I served as an administrative assistant at a Food Distribution Center. My responsibilities included accounting, supplier and client management, billing, statistical reporting, and store inspections. Later, I assumed direct management of the client base. Additionally, I acted as the company's liaison with the software house for managing the AS/400 operating system.

Foggia Area, Italy

As a Sales Manager at an Auto Seat dealership, I oversaw car sales, advertising, marketing, and administration. I also managed relationships with the automobile parent company and financial institutions.

Master'S Degree, International Business

International Law Certificate, International Law

Diploma Of Education, Hotel, Motel, And Restaurant Management

Bachelor'S Degree, Science Of Business Management

Diploma Of Education, Fitness & Nutrition, A+

Certificate Of Advanced English

P.E.T, Intermediate English

Diploma, Accounting And Commercial Specialist