• Responsible for consistent growth in the northeast region of Puerto Rico.• Exceed monthly sales goals and new customer penetration. Increase customer base by 12% and total sales by 20%. • Develop customer relation with more than 500 clients, must of them unattended before I was assigned.• Introduce and sell new products to customers to increase profit margins.• Collect customers payments in accordance with the agreed due dates and control delinquency below 60 days.

• Directed operations for a pizza parlor with $1.2 M in annual revenue, with focus on efficient operations and upholding exceptional product quality. Led recruitment, training, performance evaluations, and supervision for a staff of 25 associates in both kitchen and customer service functions. • Implemented and created concept, structure, policies and procedures, internal controls and cycle counts for accurate expense and cost monitoring. Established work schedules and launched delivery and takeout services. • Developed operational procedures for food preparation, cleaning, and maintenance fully compliant with stringent health standards and regulations. • Drove two store openings, created menu and inserted food preparation systems and procedures.• Established strong restaurant reputation and branding, with consistent high customer traffic and sales. • Maintained profit margins between 25%-28%.

• Identified and led new business opportunities to develop the San Juan Metro Area and the PR South Eastern Region selling 50+ products for bakeries and pizza parlors. Prepared reports and provided analysis to senior management. • Visited 1,600+ prospects in 28 municipalities (out of which 23 had low or no presence) developing 37% with $300K in incremental weekly sales. Exceeded monthly quotas by 50%-60% on numerous occasions. • Negotiated with well-known pizzeria and bakery chains acquiring 12 new locations; recovered several key accounts and regained market share.• Established strong contacts with distributors, manufacturers and supermarket chains to create strategic alliances.• Contributed to the introduction of new products across different categories. • Addressed and recovered over $2.2M in past due accounts, with balances over 180 days.• Oversaw account compliance to ensure adherence with contract terms.

• Led a team of 15 employees providing facilities management and maintenance services for 125+ accounts: retail malls, commercial buildings, and retail facilities across Puerto Rico. Supervised and coordinated site work at Macy’s, JC Penney and others. • Implemented policies and procedures to clean and sanitize buildings while allowing for high customer traffic and meet strict client expectations. • Coordinated with the Director of Operations, Floor Managers, and other senior decision makers to allocate resources for special projects and daily operations. • Prepared and delivered inspection and completion reports; managed staff schedules, evaluated employee performance and oversaw supply inventory.• Leveraged strong communication skills to effectively improve client relations avoiding contract cancellation with a key account, JC Penney. • Handled employee relations by fostering a positive and productive work environment that motivated team members into providing the highest level of service. • Maintained efficiency, service and productivity levels despite personnel reductions (66%).

• Directed operations for a pizza parlor with $1.2 M in annual revenue, with focus on efficient operations and upholding exceptional product quality. Led recruitment, training, performance evaluations, and supervision for a staff of 25 associates in both kitchen and customer service functions. • Implemented and created concept, structure, policies and procedures, internal controls and cycle counts for accurate expense and cost monitoring. Established work schedules and launched delivery and takeout services. • Developed operational procedures for food preparation, cleaning, and maintenance fully compliant with stringent health standards and regulations. • Drove two store openings, created menu and inserted food preparation systems and procedures.• Established strong restaurant reputation and branding, with consistent high customer traffic and sales. • Maintained profit margins between 25%-28%.

• Directed installation and development efforts for new fast food stores. Established kitchen operations and procedures. Trained and supervised up to 20 hourly and salaried employees, including Location Managers. • Opened the first two stores in Puerto Rico, and facilitated the opening of other locations by developing proven systems. Established highly efficient business and service processes, leading to successful growth and expansion. • Created and developed menu; prepared purchase orders for equipment and supplies.• Negotiated with vendors and suppliers.Other:Assistant Manager for Sbarro / Orange JuliusSales Representative for Borden Puerto Rico