Became part of the initial managerial team of the Divid start-up as the company’s first CSM* Internal duties- Helped in designing key customer success processes from onboarding to renewal and cross- department functioning and internal education- Ensured ideal customer profile definition with sales to increase retention and covered all customer related reporting internally- Assisted product development roadmap and on the ground testing with customer selections and follow-up- Fed Marketing Activities with direct customer actions (testimonials and live stream communication) to promote the tool externally* External duties- Assisted customers from cosmetics, marketing, retail and several industries from kick-offs/onboarding to general usage and BRs with upper management- Managed technical teams and subjects as the customer’s advocate for more personalized/better fitting product implementation (APIs, Integrations, Custom developments, Server synch times…)- Worked in binome with marketing to ensure customers get additional strategic counseling on generalized digital marketing assets (paid SM ad, GA usage, Communication channels…) around the product for faster value recognition- Ensured ease of product usage for adoption through key training sessions- Assisted early sales meetings for technical and usage related cases for additional contract signature and early relationship fostering with future clients

• Managing partners from France Region, one of the most dynamic regions for Insider, to build and execute their digital marketing strategies through advisory and strategic follow-up/planning• Accountable of French partners' MRR• Responsible of partner success (retention and expansion) through desired outcome achievement and industry trend analysis • Onboarding partners to get them to use Insider's platform and products with ease• Day to day project follow-up and team lead (Gainsight, Trello, Jira, Zendesk and G Suite) for a unique and informed point of contact for the partner

• Handled overall responsibility for managing client relationships with key accounts from various industries (technical side);• Facilitating clients' adoption of Insider's technology;• Establishing a trusted adviser relationship to ensure clients' overall satisfaction with Insider's technology;• Proactively monitor client activity and provide insights and solutions to the client and internal teams to improve results;• Technical and strategic campaign planning to help clients meet their objectives;• Prioritizing and driving resolution on escalated client issues.

Assistant Project Manager as part of the High-Tech & Manufacturing and Data Centre Business Unit!

A summer internship during which I had to prepare:- Liquidity reports- Concentration reports- Excel MACROs- Prepared PowerPoint presentations

I worked in this kindergarten as the assistant of the manager. It was a part-time job where my role was :- to prepare client's bills- the stuff's weekly schedule- to answer clients daily questions- proceed to new comers' inscriptions