Sevtap Kucuk Email and Phone Number
Below is the summary of my professional background. I have directed customer experience departments in callcenter, sales field, e-commerce, Network Marketing for 10 years.I had managed Corporate Sales teams in Contact Center until 2013. I have 5 years experience on Field andOperation sales as an Executive. Having served as Senior Consultant and Business Training in various sectorsbetween the period of 2013 and 2015. Until 07.2016, I was Training and Quality Manager at Incir.com e–commerce company. I was responsible for Contact Center.Between June and December 2016, I was the Head of the Operations at ModaCRUZ Company which is aplatform for selling secondhand clothes.I was mainly responsible for the Business Process & Develop, Education, Recruitment and ManagedFraud and Contact Center, Refund, Back Office Departments. Also, my teams supported Buyers andSellers. Aiming, "The Best Customer Experience.”Currently, I'm continuing as Senior Consultant and Business Trainer (Soft Skills & Hard Skills). I havebusiness partnerships with companies in Call Center servise sectors.
İhracatçı Kadınlar Derneği
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İhracatçı Kadınlar Derneği Başkanıİhracatçı Kadınlar Derneği Jul 2023 - Presentİhracatçı Kadınlar Derneği, Kadın girişimcilerin yurt içi ve yurt dışı ticarette aktif roller almasını desteklemek için çalışıyor. Ülkenin ihracat planına uygun olarak kadınların katkılarını artırmaya odaklanmaktayız. Global bir perspektifle, uluslararası elektronik ticaretin gelişimini teşvik ediyoruz. Dernek olarak, eğitimler ve etkinliklerle bilgi transferini artırmaya çalışıyoruz.Üyelerimizin ve destekçilerimizin katkısıyla bu başarılara ulaştığımız için teşekkür ederiz. Birlikte daha da iyilerini gerçekleştireceğiz.
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Company OwnerE-Trade Global Dec 2020 - PresentMankind is now surrounded by smart devices. There is no point left where the internet is not worth it. This leads to the emergence of different sectors and we wake up with new opportunities every day.E-Trade Global, who have been developing themselves with the dynamics of the digital world for years, have combined our interest in the e-commerce sector, which is stronger every year, and our experience in this field under the roof of E-Trade Global.Turkey is an important point in the e-commerce sector. However, this potential has not been fully demonstrated. As E-trade Global, our goal is to use the advantage of these lands to enable our local sellers and suppliers to rise in the global arena and to create a sustainable economy. -
Aliexpress Official PartnerE-Trade Global Jan 2020 - Presentİstanbul, İstanbul, TürkiyeE-tradeglobal AliExpress’ in resmi iş ortağıdır.Markaları ve özellikle kobilerimizi ihracat ve E-ticaret ile buluşturuyoruz. Yurtiçi ve Yurtdışı Pazar yerleri yönetiminde verdiğimizin farklılaşan hizmetlerimiz ile, üreticilerin ve tedarikçilerin milyonlarca alıcıya ulaşmasını sağlıyor, destek verdiğimiz çözümlerde sürecin baştan sona içerisinde bulunuyoruz.Markalar özelinde iş geliştiriyoruz.Farklı projeler ile girişimcilerimizi destekliyor ve yanlarında oluyoruz. Üniversite işbirlikleri, İhracatçılar birlikleri bu yönde bizim kullandığımız aracı kanallar.E-tradeglobal kurumsal eğitimler ile de öne çıkmaktadır. E-tradeglobal Akademi, Ulusal ve Uluslararası markalara E-Ticaret eğitimi vermektedir.E-Ticaret ve E-İhracat girişimleriniz ile ilgili baştan uca tüm çözümler için buradayız.
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LecturerBahçeşehir Üniversitesi Jan 2017 - Nov 2019 -
E-Commerce And E-Trade Senior ConsultantProfessional Dec 2016 - May 2019Currently, I'm continuing as Senior Consultant and Business Trainer. I havebusiness partners with new distribution channels.I consultancy for E- commerce and E- export projects . I also work for call center projects . Call center installation, Recruitment, fraud, Refund, Back Office processes. Aiming, "The Best Customer Experience.”
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Senior Customer Relationship Management ConsultantGedik Holding Apr 2017 - Oct 2017Customer Experience ManagementProcess DevelopmentCRM Management -
Head Of Operations, Customer Experience And Training DepartmentModacruz Jun 2016 - Dec 2016Providing leadership to customer experience team Process development directing customer satisfaction and loyalty programs directing Contact Center, Back Office, Fraud, Refund Operations, Live Chat and Training Departments -
Training And Quality ManagerIncir.Com Apr 2015 - Apr 2016Training Management System Design Training Technologist Improving Business Processes Elearning management Measurement and Evaluation Transcribing workflow processes Determine Training Budget Preparation and Application of Development and Competency Programs/ Orientation/ Soft Skills Preparation of Technical Training Documents Identification of Quality standards / in Transcribed and Verbal form Quality Appraisal Customer Satisfaction Assessment identifying the standards of entrepreneurial training & quality standards Identifying entrepreneurial behavior, organizing homogeneous group training Personnel Coaching, Corporate Team Coaching Transcribing workflow processes Customer Service Management -
Business Management ConsultantArlen Danışmanlık Jul 2013 - Apr 2015Freelance Professional Training & ConsultancyAnalysis for training needs of corporate companies, training design (technical and competence training) and application in collaboration with the training department of the company
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Corporate Sales Operation Team DirectorTurkcell Oct 2007 - Jul 2013İstanbul, TürkiyeEmployment team management planning and provision of training programs appropriate to the operational needs and maintaining communication with and (external) consultant customer relations management performance assessment identifying performance and remuneration models quality and progress management of the call center coaching employees in accordance with their career expectations and corporate objectives maximizing the income of the corporate tracking daily, monthly, q based and annual objectives, achieving BE reporting and analysis customer volume, call efficiency tracking (conversation length, number of calls, number of calls reached) maintaining and increasing customer satisfaction, loyalty and product penetration estimation of operational cost and efficiency P & L supervision FTE supervision -
Field Team ManagerYapı Kredi 2003 - 2006İstanbul, Türkiye Development and the evaluation of new projects for the corporate segment Marketing and the sales of retirement programs for Personal Segment Management of the sales team
Sevtap Kucuk Education Details
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Bahcesehir UniversityStrategic Marketing And Brand Management -
Uludag UniversityBa On Economy
Frequently Asked Questions about Sevtap Kucuk
What company does Sevtap Kucuk work for?
Sevtap Kucuk works for İhracatçı Kadınlar Derneği
What is Sevtap Kucuk's role at the current company?
Sevtap Kucuk's current role is President of the Association of IKADE, MBA, Customer Experience Management Expert, Management Consultant, Co-founder at e-trade global.
What schools did Sevtap Kucuk attend?
Sevtap Kucuk attended Bahcesehir University, Uludag University.
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