Sevval Y. Email & Phone Number

Singapur

Providing solutions to Gaming Creators, Creator Service Providers (Agency) and Strategic Partner Managers for any question or issues across Facebook and Instagram:• Gaming Support; this includes any and all gaming related questions clients may have, such as:- Gaming stream issues and bugs- Creator Studio questions and issues- Streamer dashboard questions and issues- Account and page related issues- Hacked accounts and disputed admins- Account verifications• Issues related to any sort of harassment clients may be experiencing on the platform.• Page and Profile account access issues.• Payment Support - all of clients’ payment related questions, including payout amounts, payout status, and changing financial information.• Video Support - all of clients’ video related issues and questions.

Singapur

- Providing B2B solutions, troubleshooting and education related to Facebook products and Core Ad Tools (Ads Manager, Business Manager, Creative Hub) for big Facebook advertisers and agencies in the Asia Pacific region.- Handle Operational related request for Facebook products (Page, Instagram, Business Manager, Ads)- Handle Finance related request for Facebook products (credit lines, credit cards, invoicing credit, etc).- Bug troubleshooting related to Ad Appearance/Behavior, Ad Delivery, Ads Manager and Metrics, Ads in Messenger, Ads Manager, Audience Insights, Dynamic Ads, Creative Hub, Facebook Pixel, Instagram Ads, Page Insight, Reach and Frequency Ads, Targeting/Audiences, Canvas Ads, Lead Ads, Video Ads, etc).

Singapur

Partner Engagement:- Supervise partners that are responsible for providing repair support of consumer notebook and desktop for customers.- Performs operational performance reviews with partners and supports improvement plans.- Drives change management processes with the assigned partners.- Meet operational targets set by management.- Identifies improvement opportunities for customer satisfaction.Customer Engagement:- Drive TCE Improvements locally in the country.- Engagement with customers on escalated cases.

Singapur

- Enabled product support readiness by means of deployment of training/resources for partners in Singapore.- Conduct audit on partners and ensure compliance with HP processes and guidelines as per SOW.- Identifies improvement opportunities for customer satisfaction.- Meet operational targets set by management.

Singapur

- Provide first level technical support to Apple Customers; create solutions to technical/application client problems and queries- Manage escalated issues, resolving where possible and routing to appropriate resource group as appropriate- Register customer information into Apple database/s; perform data entry relating to all support activities- Promote Apple hardware, software and service offerings- Process sales for Apple hardware, software and service offerings- Attend relevant product and skill courses and pass on relevant points to team members- Mentor new staff- Keep management aware of potential areas for product, service and education sales- General administration and phone support duties as required- Ensure adequate support coverage by working evenings and weekends on a rotating shift basis

Bachelor'S Degree, Computer Science

Specialist Diploma In Digital Marketing & Analytics

- Understand & apply varied digital marketing strategies to different business models in reaching overall marketing objectives. - Explore.

Advanced Diploma In Enterprise Business Analytics

POST-DIPLOMA CERTIFICATE IN CONSUMER ANALYTICS: - Data Design & Analytics - Social Media Marketing and Web Analytics POST-DIPLOMA.