Susan Glass Email & Phone Number

• Serves as the primary customer-facing point of contact for all customer-related projects and promotions, ensuring exceptional relationship management.• Coordinates & collaborates with the Director of Sales and sales management team to ensure optimal performance in a cost-effective manner. • Develops new business projects & provides thought leadership in data analysis. • Partners with Marketing, Supply Chain, Assortment Planning and various Home Depot teams to create strategic and tactical plans for business growth. • Identifies and tracks KPIs while leveraging insights to make better informed business decisions and drive growth. • Plans and executes project rollouts in coordination with Home Depot teams. • Tracks and analyzes sales in-store metrics to identify opportunities and threats.• Analyzes inventory and ensures optimal stock levels and product mix of stock, special order, and e-commerce segments.• Growing and managing Leviton Load Center business.

• Responsible for the design and implementation of visual merchandising strategies inside The Home Depot stores and executes on deployment while measuring the effectiveness of projects. • Supports and provides thought leadership in a visual merchandising capacity for assigned merchandising department valued at $8.2 billion. • Balances art and science by measuring data analytics, customer insights, and analysis of the market landscape while developing the in-store merchandising experience.• Partners closely with In-Store Environment, Planning and Space departments, Store Operations, Merchandising Execution Team (MET), and multiple outside agencies.

• Managed high-complexity projects involving large volumes of assets and information.• Grew and nurtured relationships with senior-level clientele across numerous functional areas, including Visual Merchandising and Marketing.• Partners with account, creative and production team to manage projects from concept to fulfillment.• Lead day-to-day management and optimization of projects.• Mastered and maintained knowledge of client’s business, competition and latest industry news and trends.• Generated project briefs/scoping documents at direction and approval of account team.• Provided point of view on best practices and solutions across functions.• Provided account teams with appropriate insight into client’s strategic business and branding initiatives.• Evaluated work against client’s brand standards• Sets project milestones, create project estimates and track schedules• Proactively manages client to schedule, adjusting for missed milestones and scope creep.• Ensured all deliverable deadlines are met for all individuals and parts involved in the process.• Monitored client’s budgets for accuracy and timeliness.• Trained other employees as needed.• Participated in special projects as assigned.

• Managed high-complexity projects involving large volumes of assets and information.• Grew and nurtured relationships with senior-level clientele across numerous functional areas, including Visual Merchandising and Marketing.• Maintained knowledge of visual merchandising goals and brand standards focused on POP materials.• Defined work based on evaluation of short term and long term goals of the department while evaluating processes, identifying areas of improvement, and incorporate into overall work objectives.• Maintained detailed knowledge of existing front end POP materials for primary and secondary assigned departments.• Maintained positive and supportive working relationships with key client contacts, Merchants, vendors and Print Production resources.• Tracked actual expenses against quotes and budget, identifying budgetary issues proactively. Escalate unresolved issues to Visual Merchandiser for resolution.• Tracked and reported on quality metrics, strategize with the customer and deliver services, which will attract and retain customers.

Marietta, Ga

• Developed and implemented strategic communications and marketing plans to raise awareness of and funds for Feed My Lambs Christian Academies. This included newsletters, emails, videos, web pages, press releases, etc.• Overtook management of 3 annual fundraising events and increased giving at each.• Managed, cultivated, and submited grant requests, while stewarding a caseload of 15-20 foundations who provide grant funding.• Ensured donors are acknowledged and recognized to strengthen their financial support of the organization. ongoing gift acknowledgments, invitations, fundraising campaign materials.• Managed all aspects of social media presence and implements strategic plan leveraging platforms to raise awareness of and fund for schools.• Assisted in writing and proofing all organization letters, publications, and other materials to ensure brand standards are met.• Coordinated and directed entire web redesign.• Reported to donors and public on the use of donations which includes both formal communications, such as an annual report, and informal communications such as social media posts, letters, and emails.

• Worked with 16 internal strategy leads and production team leaders to determine project roles of team members based on project requirements, time-frames, and budget.• Project management of marketing campaigns by defining skill sets required for the project based on project specifications and requirements.• Managed entire organizational rebrand with an external vendor, internal stakeholders, and creative team members.• Lead the project team to prioritize signed off project work based on analysis of strategic importance, outstanding tasks, obstacles or barriers, budgets, resources, and deadlines.• Responsible for formal sign off on all project deliverables which often included coordinating input and involvement from the strategy lead(s) and ministry partner(s).• Ensured projects met internal expectations with respect to quality, budget, delivery timelines, and strategy.• Responsible for managing print production and distribution of marketing materials, collateral, direct mail, etc.• Identified, tracked, managed and mitigated risk on specific engagements.

• Managed Project Management software assignments by inputting data into each project and monitoring it daily to keep projects, both in-house and with vendors, on track.• Provided photography services to document NAMB events and stories as assigned.• Selected vendors for video interview transcriptions and provided text versions of all interviews for producers.• Provided assistance with photography, video and audio logging and archiving for various NAMB productions as needed. • Attended regularly scheduled creative planning meetings to participate in the creative process.

• Assisted Coordinator of Promotion Strategy Development by creating and implementing promotional plans for the ministries of both World Changers and PowerPlant.• Assisted in development, design and organization of direct print mailings as well as emails. • Assisted with the coordination of media coverage for each of the 100 ministry projects each summer.• Assisted with hiring and organization of training for 100+ college aged summer staff members.• Interacted with churches and group leaders in regard to registration for World Changers and PowerPlant.• Traveled as staff photographer for the ministries of World Changers and PowerPlant. Pictures used for direct mailers, websites, and other various newspaper and magazine articles.• Represented the ministries of World Changers and PowerPlant by traveling to conferences and conventions across the country.• Responsible for the organization and registration of the 70+ promotional events the team participates in each year.• Designed various pieces upon request using Adobe Photoshop & Microsoft Publisher.

Forest, Va

• Developed partnerships with schools and churches that gave to the ministry.• Identified important schools and churches that held the ability to move to the next level and decipher the means to get them there.• Created and implemented a plan to contact those schools and churches on a regular basis as well as to follow up with potential churches.• Interacted with churches in regard to the ministry teams of World Help.• Scheduled the President and Senior Vice President to speak in new and existing partner churches throughout the year.

Master'S Of Business Administration, Business/Business Marketing

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services