Seyedali Ghafelebashi Email & Phone Number

Tehran Province, Iran

Tehran Province, Iran

o Launched an online lending process and facilitated over 15 trillion IRR in loans in 2023.o Implemented Ezexpress website, enabling store creation, Enamad certification, payment gateway integration, and product sales and attracting 500 stores within the first 6 months.o Conclusion new contracts and encouraged existing customers to increase service usage, driving a 300% revenue growth.o Launched the Ezland website and offering a referral service for loan requests, resulting in a 10% increase in loan applications.o Provided loan and credit services to businesses, leading to a 500% increase in credit allocation to users.o Implemented fixed-income fund trading on Seqoia, boosting WealthTech product circulation by 15%.o Launched a direct debit service for Ezpay app, increasing user conversion rates by 10%.o Created Ad banner placements for businesses, generating a new revenue stream worth over 1 billion IRR per month without additional costs.o Optimized cheque verification and approval process, reducing operational team workload by 20%.o Redesigned Ezpay wallet pages, increasing wallet usage by 20%.o Provided Enamad certification service, reducing certification time from 48 hours to 10 minutes.o Launched an online process for payment gateway request, reducing operational overhead by 30%.o Created online technical documentation and a Postman collection for easier product development by client technical teams, reducing support team calls by 25%.o Established server job monitoring and error tracking.

Tehran, Iran

o Implemented banking services for refunds, increasing customer satisfaction by 20% and reducing inbound calls by 15%.o Encouraged users to submit tickets instead of calling by improving the ticketing service, increasing ticket submissions by 200%, reducing inbound calls by 10%, and decreasing user wait times for phone support by 10%.o Launched online chat, improved IVR system, and enhanced order cancellation reasons for vendors, reducing inbound calls by 7%, outbound calls by 15%, and user wait times by 20%.o Integrated Snapp Pay credit payment, increasing purchase rate by 20% and average cart value by 12%.o Connected RFM system to WebEngage, boosting marketing campaign conversion rates by 25%.o Developed Snapp Express Android app with an external team, achieving over 500,000 installs and 30,000 monthly active users.o Implemented SEO-related technical changes, increasing traffic by 300%.o Managed requirements and product development with external partners (Snapp Super App, Snapp Food, AP, MyIrancell, Takhfifan, etc.).o Added AP and MyIrancell sales channels, increasing sales by 5%.

Tehran, Iran

o Led end-to-end recruitment process for 2 product managers.o Developed and managed 5 products and handled requirements from 8 organizational stakeholders simultaneously.o Managed 2 separate product development teams with a total of 12 members, including developers, testers, product designers, and data teams.o Managed outsourced development teams.o Developed Gaj Market app, increasing monthly active users by 7%.o Redesigned Gaj Market website, increasing revenue by 15%.o Migrated to a marketplace model through deep collaboration between product, business, and operations teams, increasing sales by 10%.o Maintained continuous interaction with the customer support team, reducing call center operational costs by 10%.o Launched Gaj Online School with over 5,000 weekly students

Tehran Province, Iran

Tehran Province, Iran

o Developed 3 AI products tailored to business needs.o Created Product & Feature Roadmap.o Developed Business Plan and Business Model.o Defined and built MVP.o Presented the product to investors and enterprise customers.

Tehran Province, Iran

Tehran Province, Iran

Executing and Analyzing Digital CampaignUser Behavioral AnalyzingWorking with Google Analytics, Google Tag Manager, Search Console, Yandex Metrica, Hotjar, Push Notification ServicesManaging Social Media AccountsCustomer ResearchExecuting Subscription Revenue Model

Tehran Province, Iran

o Migrated to a subscription-based revenue model, resulting in a 300% increase in monthly revenue.o Redesigned Laminor website, increasing monthly traffic by 15%.o Launched Laminor Academy website, attracting 3,000 monthly users.o Planned and executed diverse marketing campaigns, leading to an average 20% increase in sales per campaign.

Master Of Business Administration - Mba, Strategy

Bachelor Of Engineering - Be, Computer Software Engineering