Seyi Popoola Email and Phone Number

As a CAE Team Leader, I reports directly to the CAE Manager (CAM) and is responsible for the day to day management of a team of CAEs who provide support on our client engagements.Core Responsibilities includes;Act as Career Coach for CAEs including setting objectives, coaching and performance managementTeam Management;Weekly review of timesheet completion & quality Ensure that CAEs are fully up to date with all relevant policies and proceduresIdentify, encourage and recognise examples of good team working Providing timely written and verbal feedbackmanagement of the allocation of portfolios Offer support and guidance to CAE's regarding their workload with a focus on delivery and qualityManagement and approval of Annual Leave/planned and unplanned absencesApproving and monitoring ‘Work From Home’ and overtime requests Stakeholder Management & Team Building;Meetings with key stakeholders to discuss quality of service offered. Establish self as the first point of contact when issues ariseFinance & Transformation:Monitoring of trackers to ensure completion and quality meets national & local requirements Creation and review of MI dashboards and reports Periodic shadowing of CAEs at monthly Partner/Manager meetings to ensure quality and consistency Training & /Development;Working with the CAM to review and update training materials to meet the needs of the teamAssisting CAMs to host xLoS training sessionsOwnership for organising CAE Development Team Meetings (DTMs).Recruitment / Onboarding;Supporting the CAMs with the recruitment processEnsuring new joiners are allocated a buddy and supporting them through initial training

Working at the Competency Centre in Bradford to supports assurance business across the UK, and to audit key areas of a company’s financial statements. My main responsibilities vary depending on client needs but mostly includes: • Development and maintenance of project plans • Preparation of project reports including status reports, RAID logs and project dashboards, tracking and analysis of budgetary information across the full project portfolio • Production of presentations for senior management • Supporting the project management team with ad hoc requirements • Identifying risks, issues and discrepancies and taking action accordingly• Working with our overseas delivery centre and the CC team to manage the end to end bank confirmation process • Working closely with our resourcing team, other CSAs, supervisors and Front line delivery teams to facilitate key conversations around the timing of bookings • Collation of Management Information for Assurance Activity Leaders/Supervisors• Collating key budget, time and cost information and for discussions with team leadership

Within this role, I functioned within the marketing and project management team with the task of planning, managing, monitoring and controlling the day-to-day activity of project work, and to meet the deliverable within the constraints of time, cost and scope agreed within the Project board. My responsibilities Includes: • Coordinated a successful implementation and execution of these tasks, which includes; logistics, procurement of equipment and negotiation with third parties such as stakeholder, and vendors. • Developed strategies to identify, attract and retain customers.• Created and Managed Project Administration documentation such as Status Report, Progress Report, Risk Register, change management report Issue Report, End Phase Report, Checkpoint Report.• Researched and re-engineered project delivering processes following Agile and Prince 2 methodologies. • Tracked and updated project plan, risk register, cost and status report.• Provided administrative support to Project Managers and support on any ad-hoc duties or request. • Prepared weekly and monthly project plan, report and key performance indicators. This includes collating and analysing of daily MI, progress report and documents for meeting with project board, stakeholders and for reporting purposes.• Produced project-related communications including; status, contact and checkpoint reporting.• Created high-level process flow diagrams, Gantt charts, project timelines (via MS Visio) and operating instruction for account and data migration process.• Monitored and track project plans via MS project and produced project status reports to the senior management team.• Organised and attended project meetings, record minutes and update action logs; (RAID) log, change management plan.

In this role, I managed the project lifecycle of remortgage applications, ensuring cases were dealt with quickly, efficiently and professionally, whilst maintaining effective communication with all associated stakeholders throughout the project process. My key responsibilities were: • Managed the project lifecycle of remortgage applications, ensuring cases were dealt with quickly, efficiently and professionally, whilst maintaining effective communication with all associated stakeholders throughout the process.• Worked towards the achievement of monthly targets whilst maintaining high-quality professional standards. • Performed administrative functions, by the means of telephone and email liaison with all stakeholders involved (the client, borrowers and institutions) as required by the project.• Identified process for improvements and took ownership of potential problems, escalating to relevant management for implementation.• Effectively tracked project progress throughout its lifecycle, while prioritizing the requirements of clients, to ensure completion of respective projects.• Maintained office systems and managed databases.

As a Customer Service Analyst, my role involves communicating with customers in order to develop and implement initiatives to improve customer services. I Analysed and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers. Evaluate and prioritize customer inquiries to better serve the customers.My responsibilities also involved: • Liaised with customers in order to validate their identity through a series of security questions and transferring respective customers to the main contact centre. • Captured details from third parties and updating existing customer systems to ensure data is accurate • Reiterated the commitment and the core value of the company. • Communicated with various stakeholders to determine their needs, while putting them in touch with departments according to their respective needs. • Dealt with issues raised by the customers, as quickly and effectively while demonstrating strong problem-solving skills.