Seyma Usta Email & Phone Number

Istanbul, Turkey

● Respond to customer emails and chat messages, consistently achieving a KPI of over 95% customer satisfaction.● Establish and maintain a comprehensive support community for processes, enhancing customer engagement and self-service.● Serve as the sole weekend customer support representative for over a year, successfully onboarding and training the new weekend support team.● Conduct cultural interviews to select top talent for the customer support team, ensuring alignment with company values and enhancing team performance.

● Managed guest relations and communication, effectively resolving complex crisis management issues.● Served as concierge, planning travel, welcoming guests, and arranging room assignments to ensure a seamless guest experience.● Successfully managed the hotel's Instagram account, enhancing online presence and engagement.● Translated the hotel website, restaurant menus, and social media content, ensuring accurate and appealing communication for diverse audiences.

● Collaborated in planning and executing week-long events for a student organization within the Neuroscience department, driving successful and engaging programs.● Translated high-profile neuroscientific videos for events featuring notable experts such as Dean Burnett and Christian Keysers, ensuring accurate and impactful communication.● Delivered precise translations of neuroscientific interviews and news under tight deadlines, maintaining high standards of quality and relevance.

● Translated and subtitled TED Talks videos using the Amara platform, ensuring high-quality content for a global audience.

● Provided comprehensive support to job candidates and briefed managers on candidates' skills and qualifications, facilitating informed hiring decisions.● Translated and meticulously edited clients' CVs, enhancing their presentation and effectiveness in the job market.