Results-driven Customer Support/Success professional with a proven track record of consistently achieving over 95% in customer satisfaction KPIs. Leveraging multilingual proficiency to provide exceptional support and enhance customer experiences across diverse markets. Skilled in resolving complex issues, crisis management, stakeholder engagement, streamlining processes, and delivering innovative solutions that drive customer loyalty and business success. Adept at managing relationships and fostering positive interactions, ensuring seamless support and a high level of client satisfaction.
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Customer ChampionVetonIstanbul, Turkey -
Senior Customer Support RepresentativeCisco 2021 - Nov 2024● Respond to customer emails and chat messages, consistently achieving a KPI of over 95% customer satisfaction.● Establish and maintain a comprehensive support community for processes, enhancing customer engagement and self-service.● Serve as the sole weekend customer support representative for over a year, successfully onboarding and training the new weekend support team.● Conduct cultural interviews to select top talent for the customer support team, ensuring alignment with company values and enhancing team performance. -
Guest Services AgentDecamondo Collection 2019 - 2021● Managed guest relations and communication, effectively resolving complex crisis management issues.● Served as concierge, planning travel, welcoming guests, and arranging room assignments to ensure a seamless guest experience.● Successfully managed the hotel's Instagram account, enhancing online presence and engagement.● Translated the hotel website, restaurant menus, and social media content, ensuring accurate and appealing communication for diverse audiences. -
English-Turkish TranslatorNeurofilik 2017 - 2020● Collaborated in planning and executing week-long events for a student organization within the Neuroscience department, driving successful and engaging programs.● Translated high-profile neuroscientific videos for events featuring notable experts such as Dean Burnett and Christian Keysers, ensuring accurate and impactful communication.● Delivered precise translations of neuroscientific interviews and news under tight deadlines, maintaining high standards of quality and relevance. -
Freelance Subtitle TranslatorTed Conferences 2018 - 2019● Translated and subtitled TED Talks videos using the Amara platform, ensuring high-quality content for a global audience. -
Public Relations SpecialistTorch Consultancy 2016 - 2017● Provided comprehensive support to job candidates and briefed managers on candidates' skills and qualifications, facilitating informed hiring decisions.● Translated and meticulously edited clients' CVs, enhancing their presentation and effectiveness in the job market.
Seyma Usta Education Details
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Language Interpretation And Translation
Frequently Asked Questions about Seyma Usta
What company does Seyma Usta work for?
Seyma Usta works for Veton
What is Seyma Usta's role at the current company?
Seyma Usta's current role is Customer Champion.
What schools did Seyma Usta attend?
Seyma Usta attended Marmara University.
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Şeyma Usta
Türkiye
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