As the head of B2B department of Expresso, in charge of the revenue and strategy and leading a team key account managers, Presales and financial operations.

Support telecoms companies on their mission to provide best network and best connectivity anywhere and anytime

Strong Inside Sales-Managed Customer Relationships  Build, retain and expand customer relationships using marketing, telephone, email and other inside-based means.  Develop Line of Business contacts in owned and shared accounts and CxO relationships in owned and applicable shared accounts.  Develop a customer relationship map for owned accounts and/or contribute to customer relationship maps across shared accounts.  Conduct regular customer business reviews in owned accounts and/or contribute to business reviews across shared accountsWell-Developed Opportunities and Closed Revenue in MSSales  Hand off opportunities to partners, pulling in Opportunity Managers as necessary to develop, contribute to or orchestrate the development of opportunity/evaluation plans for each opportunity in assigned accounts.  Remove obstacles for v-team members and/or work with Manager to understand and assist with the removal of obstacles.  Establish opportunity checkpoints with assigned customers.  Lead or contribute to win/loss reviews with v-teamsHealthy, Predictable Pipeline that Meets or Exceeds Quota Expectations  Prospect and identify opportunities  Qualify opportunities.  Prepare monthly forecasts and pipeline reports, using Microsoft’s tools and resources.

• Credit support Pre-sales and after sales• Customer Dispute management: Drive/Facilitate resolution of customer disputes, liaising with local MS sales organisation, customer and EOC• Collections: Follow an agreed collection process including calling the customer according to set schedule by EOC. Meet with customer where necessary to drive resolution of payment issues. Build relationship with customer with the aim of getting payments on time. Liaise with MS sales staff to escalate payment issues• Reporting: Prepare frequent status reports on customer payment status to WECA Finance team. Prepare ad-hoc reporting and analysis on the AR in the country for relevant parties • Work with EOC and local sales team/licensing specialist to drive the resolution of ad-hoc billing/credit issues. Take ownership for the collection of withholding tax certificates in WECA

- Paiements des fournisseurs dans le système GMS (Grant Management System)- Etablissement des lettres d’exonération- Contrôle et validation de la petite caisse- Etat de rapprochement bancaire- Gestion de comptes- Analyse de comptes- Préparation audit- Préparation des ordres de transferts- Classement des dossiers financiers- Evaluation des rapports financiers des projets- Contrôle et traitement des avances de voyage du personnel et consultants

- Assurer que les paiements des subventions sont autorisés et établis dans le système GMS - Responsable de l’établissement des paiements des per diems des consultants - Mise à jour des différents projets dans GMS- Contrôler les budgets des projets d’opérations et les paiements effectués- Faire les audits des rapports financiers

- Gérer la documentation à fournir par les clients pour leur transfert ou paiement aux fournisseurs étrangers suivant les règles de la Banque Centrale- Faire les audits des comptes à la demande des clients dans le système ORBIFLOW- Transmettre aux clients leurs relevés de comptes à partir du système FLEXCUBE- Mener des enquêtes hebdomadaires pour l’amélioration du service clientèle de la Citibank

- Gérer les relations avec les fournisseurs et leurs paiements- Suivre la gestion logistique du bureau- Faire le suivi de la comptabilité du bureau- Gérer la paie du personnel local- Suivi des budgets de mission et des déboursements de per diems- Responsables des comptes rendus des réunions du comité d’investissement et du comité des actionnaires