-Elaine showcased extensive expertise in instructing English to a diverse range of Asian students, spanning from children to adults, tailoring lessons to meet individual learning needs and objectives effectively.-Elaine exhibited creativity and innovation by crafting personalized lesson materials for private students, ensuring engagement and relevance to enhance the learning experience.-Elaine developed comprehensive lesson plans encompassing a wide array of topics and levels, including… Show more -Elaine showcased extensive expertise in instructing English to a diverse range of Asian students, spanning from children to adults, tailoring lessons to meet individual learning needs and objectives effectively.-Elaine exhibited creativity and innovation by crafting personalized lesson materials for private students, ensuring engagement and relevance to enhance the learning experience.-Elaine developed comprehensive lesson plans encompassing a wide array of topics and levels, including grammar, Business English, IELTS, OPIC, TOEFL, Daily English, Travel English, and more, catering to the diverse needs and interests of her students.-Elaine delivered engaging and interactive lessons focusing on various aspects of English language learning, such as grammar, vocabulary, intonation, writing, and speaking, fostering a conducive learning environment for her students' linguistic development. Show less

-Elaine served as an instructional designer at Training Resources Group, Inc., contributing significantly to the development of learning resources and assessment tools tailored for VET (Vocational Education and Training) learners in Australia.-Elaine demonstrated versatility in creating resources and assessments for learners in diverse job roles, including IT managers, technical writers, sales personnel, culinary professionals, and fitness coaches, ensuring relevance and applicability to… Show more -Elaine served as an instructional designer at Training Resources Group, Inc., contributing significantly to the development of learning resources and assessment tools tailored for VET (Vocational Education and Training) learners in Australia.-Elaine demonstrated versatility in creating resources and assessments for learners in diverse job roles, including IT managers, technical writers, sales personnel, culinary professionals, and fitness coaches, ensuring relevance and applicability to their respective fields.-Elaine authored comprehensive learning materials covering a wide range of topics such as hospitality, business, customer service, fitness, critical thinking, medical, and information and communication technology (ICT), addressing the varied needs and interests of learners.-Elaine crafted knowledge assessment questions and practical assessments to evaluate learners' understanding and skills proficiency, fostering a robust learning experience and ensuring competency attainment.-Elaine utilized various instructional design techniques, including PowerPoint presentations, interactive activities, and detailed lesson plans, to facilitate effective learning delivery and engagement, enhancing the overall learning outcomes for VET learners. Show less

-Elaine played a pivotal role at Convergys Philippines, serving as a dedicated customer service representative catering to the needs of clients based in the USA.-Elaine demonstrated proficiency in handling technical support matters, specializing in configuring internet devices, diagnosing and troubleshooting connection issues effectively.-Elaine provided exemplary assistance to customers regarding email address concerns, ensuring clarity and resolution in addressing their… Show more -Elaine played a pivotal role at Convergys Philippines, serving as a dedicated customer service representative catering to the needs of clients based in the USA.-Elaine demonstrated proficiency in handling technical support matters, specializing in configuring internet devices, diagnosing and troubleshooting connection issues effectively.-Elaine provided exemplary assistance to customers regarding email address concerns, ensuring clarity and resolution in addressing their inquiries.-Elaine efficiently managed service requests by scheduling technician visits for customers, streamlining the process and enhancing overall customer satisfaction. Show less

-Elaine managed customer service operations at Sutherland Global Services, specializing in addressing phone calls from clients situated in the Southwest region of the USA.-Elaine handled billing inquiries, ensuring accurate and prompt resolution for customers, thereby enhancing satisfaction levels.-Elaine demonstrated exceptional salesmanship skills by successfully promoting and selling various services, including phone, internet, cable, and mobile phones with plans, meeting and… Show more -Elaine managed customer service operations at Sutherland Global Services, specializing in addressing phone calls from clients situated in the Southwest region of the USA.-Elaine handled billing inquiries, ensuring accurate and prompt resolution for customers, thereby enhancing satisfaction levels.-Elaine demonstrated exceptional salesmanship skills by successfully promoting and selling various services, including phone, internet, cable, and mobile phones with plans, meeting and exceeding sales targets consistently.-Elaine facilitated billing adjustments, resolving discrepancies and ensuring fairness and transparency in customer transactions. Show less