Sezer Koku Email & Phone Number

Doha, Qatar

• Proactively supporting the Team/Store Managers in establishing a Client Centric mindset within the team.• Handling store operation. (opening/closing, receiving and reversing stocks, stock transfers between the stores)• Continuously coaching, developing and motivating the Sales Associates team through evaluating, following-up, and disciplining in a manner consistent with company policies to meet sales goals.• Demonstrating sales leadership by playing an active role on the selling floor and by creating a positive, open store environment & atmosphere through attitude, presence and enthusiasm.• Participating in increasing the loyalty of local and key clients by promoting and fostering the best client experience before, during and after the sale.• Fostering and developing the clienteling culture within the team.

Doha, Qatar

• Ensure effective communication to all team members of store performance on a daily, weekly and monthly basis.• Assist the Store Manager in training, motivating and developing the team to optimize store performance to reflect brand qualities.• Daily follow-up on performance and KPI's and ensuring that sales targets are met and exceeded.• To assist the Store Manager in managing the overall operation of the store to ensure store productivity, sales and profitability goals are achieved and exceeded.• Ensuring that merchandising objectives, operating standards and controllable costs are managed effectively.• Delivering excellent customer service and supervising staff members activity in this area.• Scanning and sorting incoming and outgoing stocks.

Doha, Qatar

• Delivering customer service excellence while building a loyal customer base of repeat shoppers.• Responsible for CRM data gathering & quality management.• Contribute to achieve the location’s performance targets and individual KPI’s.• Participate in regular trainings to continuously develop.• Drive the use of all available tools and ensure procedures are executed and policies followed.• Proficient utilization of business systems & latest technology.• Support in all operations for loss prevention and stock management.• Handling transactions, complaints and exchanges.

Doha, Qatar

• Overseeing salespeople, cashiers, stocks, and other employees.• Evaluating the supply, availability of stocks and profit margins.• Implementing measures to avoid stock damages, theft, and wastage.• Investigating market trends and offering products that would appeal to customers.• Addressing customers’ requests, comments and complaints.• Motivating employees to achieve their targets.

Doha, Qatar

• Establish, develop and maintain positive business and customer relationships.• Responsible of following cash flow on day-to-day operation.• Carry out quality assurance to make sure customer receives the best service.• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.• Continuously improve through feedback.

Antalya, Turkey

• Responsible for distributing information to team members.• Responsible for determining the goals that members will work toward.• Scheduling of staff.• Activity planning.

Antalya, Turkey

Training