Sezer Koku Email & Phone Number

Doha, Qatar

• Proactively supporting the Team/Store Managers in establishing a Client Centric mindset within the team.
• Handling store operation. (opening/closing, receiving and reversing stocks, stock transfers between the stores)
• Continuously coaching, developing and motivating the Sales Associates team through evaluating, following-up, and disciplining in a manner consistent with company policies to meet sales goals.
• Demonstrating sales leadership by playing an active role on the selling floor and by creating a positive, open store environment & atmosphere through attitude, presence and enthusiasm.
• Participating in increasing the loyalty of local and key clients by promoting and fostering the best client experience before, during and after the sale.
• Fostering and developing the clienteling culture within the team.

Doha, Qatar

• Ensure effective communication to all team members of store performance on a daily, weekly and monthly basis.
• Assist the Store Manager in training, motivating and developing the team to optimize store performance to reflect brand qualities.
• Daily follow-up on performance and KPI's and ensuring that sales targets are met and exceeded.
• To assist the Store Manager in managing the overall operation of the store to ensure store productivity, sales and profitability goals are achieved and exceeded.
• Ensuring that merchandising objectives, operating standards and controllable costs are managed effectively.
• Delivering excellent customer service and supervising staff members activity in this area.

Doha, Qatar

• Delivering customer service excellence while building a loyal customer base of repeat shoppers.
• Responsible for CRM data gathering & quality management.
• Contribute to achieve the location’s performance targets and individual KPI’s.
• Participate in regular trainings to continuously develop.
• Drive the use of all available tools and ensure procedures are executed and policies followed.
• Proficient utilization of business systems & latest technology.

Doha, Qatar

• Overseeing salespeople, cashiers, stocks, and other employees.
• Evaluating the supply, availability of stocks and profit margins.
• Implementing measures to avoid stock damages, theft, and wastage.
• Investigating market trends and offering products that would appeal to customers.
• Addressing customers’ requests, comments and complaints.
• Motivating employees to achieve their targets.

Doha, Qatar

• Establish, develop and maintain positive business and customer relationships.
• Responsible of following cash flow on day-to-day operation.
• Carry out quality assurance to make sure customer receives the best service.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Continuously improve through feedback.

Antalya, Turkey

• Responsible for distributing information to team members.
• Responsible for determining the goals that members will work toward.
• Scheduling of staff.
• Activity planning.

Antalya, Turkey

Training