Guest Experience Executive
CurrentReviewing itinerary/flight changes, ensuring that new arrangements fall within the standard pre set quality parameters, ensuring an exceptional guest experience is maintained. Challenging further when this is not the case.Instructing all parties to put new travel arrangements in place.Accurately actioning booking amendments as required.Informing guests of changes using a suitable communication channel, and within the timeframes set out by the booking conditions and third-party regulatory bodies.Maintaining correct records by keeping the log up-to-date and accurate, and creation of ad-hoc reporting as required.Continuously identifying opportunities to make the pre-departure journey seamless and enjoyable.Pre-departure administration tasks include (but not limited to) advising third parties of late cancellations, system setup support and document generation.
