• Build and maintain strong relationships cross-functionally within health plan partners at multiple levels and across commercial and government segments.• Support strategic business plans focused on retention, growing business and achieving financial targets for Strategic Partners. • Consult with external Strategic Partner stakeholders to identify and achieve goals of both EyeMed and Strategic Partner organizations.• Successfully represent client needs within internal organization and influence key internal teams to achieve client focused expectations and implement client requests.• Identify client influencers and develops strong partnerships.• Collaborate with Strategic Partner sales and marketing organizations to deliver new business growth objectives.• Maintain solid understanding and ensure consistent delivery of Strategic Partner’s ongoing operational and reporting requirements and expectations.• Serve as a thought leader and vision care expert internally and externally to develop innovative processes/successes.• Successfully project manage client initiatives internally, while maintaining excellent communication skills to external partners

• Overall ownership of client relationship and internal facilitation of groups after implementation and through renewal process• Single point of contact for client service needs that align with current client business plans and strategic direction.• Identify client influencers and develops strong partnerships to retain business.• Quickly respond to client inquires and issues and develop strong client and internal relationships.• Collaborate with clients to provide optimal plan design.• Focus attention on growing revenue within existing accounts.• Identify and coordinate efforts to define and document account processes positively impacting department success.

• Responsible for helping to manage relationships with strategic reseller partners• Analyze, report, and drive for resolution of membership, billing, and claims processing trends with the goal of improving effectiveness• Responsible for ensuring satisfaction, with creative thinking and quick response and resolution• Develop and maintain relationships with clients on multiple levels and across business lines• Maintain working knowledge of EyeMed systems that include claims, eligibility system, and constituent facing systems (FACETS, Salesforce, Cura, BusinessObjects)• Maintain and update quarterly reports and billing in Excel & conduct internal audits• Maintain proper internal controls and risk management with respect to membership processing & reconciliation, billing, and claims processing