Scott Faller Email & Phone Number

Cary, NC, US

Santa Clara, CA, US

As a Principal Success Architect, I am charged with developing executive relationships across a set of customers. The overriding objective is to improve the value customers obtain from ServiceNow, increasing product adoption and customer satisfaction.Deliver ongoing consultative support and ServiceNow best practices for complex customer environments across.

Santa Clara, CA, US

• Direct all aspects of Enterprise Programs for the most strategic Fortune 50 accounts including executive reporting, demand/pipeline scoping, project acceptance, staffing, coaching/mentoring professional services.
• Directed all aspects of a 3-year, $6 million services program for a marquee Fortune 10 Financial Services customer
• Conceptualized a 3-year, $6 million partnership program for a Platinum-level Systems integrator leveraging a unique co-delivery approach for their MSP clients
• Stood up a 12-month $3 million re-platforming program for a multi-national Financial Services customer (original 10 customer of ServiceNow)
• Led 6 strategic, high-complexity implementations while managing escalations requiring c-suite support

Santa Clara, CA, US

• Acting as the single point of contact for customers within Professional Services, managed all aspects of the successful implementation of the ServiceNow platform. This included management of project governance.
• Successfully completed 180+ deployments for 90+ Fortune 500 level customers across 12+ industries, including the Federal sector

Chicago, Illinois, US

• Spearheaded efforts to improve the IT Project Management Center of Excellence. Serve as a cross-functional project manager for critical & complex Firm technical initiatives.
• Directed all aspects of implementing the ServiceNow IT Service Management platform, resulting in streamlined and improved service delivery across the Firm.
• Instituted Agile program at the Firm, acting as Lead Coach/Scrum Master
• Directed all aspects of selecting/implementing a new IT Project & Portfolio Management platform, Workfront, streamlining project planning, delivery, & reporting across the Firm

Norwalk, CT, US

Managed a team leading cross-functional project initiatives across the Rail technical landscape& third party interfaces. Responsible for Agile transformation, regulatory compliance, strategic planning/management of $11M budget,employee mentoring, salary & performance reviews.

Boston, MA, US

Led several organization-wide initiatives including introducing the Atlassian suite of Agile/DevOps tools and managing all development for a criticalglobal tax compliance cockpit encompassing over $13 Billion in GE worldwide financialobligations.

Boston, MA, US

Built a comprehensive quality/controllership program encompassing source control/change management, testing, analytics, production monitoring, application security, and identity/risk management for the industry leading corporate tax function of General Electric.

Boston, MA, US

Digital Technology Leadership Program (DTLP)On behalf of GE at Syracuse University, I organized all campus events & activities and managed interviews seeking the recruitment of top talent from technical schools and concentrations into the GE DTLP full-time, internship, and co-op programs.

Boston, MA, US

• Oversaw the technical operations of this Enterprise initiative for multiple PeopleSoft HRmodules: HRMS, CRM & Portal leveraging a 24/7 globally-distributed team. This platformaffects more than 1 million customers with.
• Designed/implemented critical operating procedures and conceived online training/certification process, which reduced time to effectiveness of a high-turnover support team from 3 months to 4 weeks (67%)
• Led all technical activities for the batch processing platform upgrade from CA Autosys 4 to 11 including installation, testing, & vendor-based issue triage, which created a streamlined web interface for job.
• Owned all controllership initiatives, including disaster recovery, performance testing, incident management, and change management as mandated by Sarbanes Oxley, which helped manage compliance with auditor requirements.

Boston, MA, US

Digital Technology Leadership Program (DTLP)Completed four rotational assignments as a part of the industry-leading, global, cross-trainingleadership program (Oracle Financial Analyzer Leader, Global Infrastructure Services IT AssetManager, GECareers.com Application Leader and Infrastructure & Service Delivery Manager)

Master Of Business Administration (M.B.A.), Management And Leadership

Bachelor'S Degree, Information Management & Technology/Finance

Diploma