• Troubleshoot technical issues, oversee system downtimes, and handle IT-related inquiries and ticket submissions.• Deliver hourly KPI updates to assigned sales leadership, prepare ad-hoc management reports as requested, and provide metrics and feedback related to strategic project completion.• Serve as the communication liaison between various strategy groups, providing certification, training and event reminders for agents.• Maintain and update company databases and MS Teams channels and communicate training schedules to support staff development.• Drive participation in cultural initiatives through informational emails and reminders about upcoming events.• Draft and deliver communications around the Sales Process, AwardCo updates, corporate contests and other relevant initiatives.

• Receives commissions from private collectors to create customized wildlife and pet portraits, meeting strict deadlines and exceeding clients' expectations.• Successfully completed over 20 commissioned artworks for clients including the former president of the University of North Florida.• Budgets funds and purchases materials for all projects, reducing unnecessary expenditures by 26%.• Participates in multiple exhibitions across north-east Florida, resulting in increased exposure and networking opportunities with galleries and collectors.

• Contracted via TEKsystems to review and process 30+ applications daily for a COVID-19 Emergency Rental Assistance Program, resulting in a payout of at least $3.49 billion to households in need.• Worked within a specialized team responsible for correcting applications approved by the Quality Controldepartment that failed the requirements needed to process payment.• Organized a variety of personal, financial, and property information via DocuPhase, Customer ServiceRepresentative Portal (CSR), and Microsoft Excel, ensuring the confidentiality of PII for over 300,000 applicants in accordance with HIPAA guidelines.• Awarded Top Specialist in 2022 and 2023 for exceeding targeted expectations and producing consistently accurate results.

• Assisted with administrative duties such as handling inbound or outbound phone calls, preparing invoices,receiving payments, scheduling appointments, and updating patient charts.• Soothed and restrained an average of 30 pets daily, controlling safety, assisting the vet, and minimizing stress during examinations.• Maintained pharmaceutical records, including drug, anesthesia, fecal, and heartworm test logs, with 100% accuracy.• Collaborated with a team of four veterinarians and eight veterinary technicians to attend to hospitalized pets, dispense vaccines or medications, collect samples, and inform pet owners about animal care.