Sean Fannon Email & Phone Number

Bozeman, MT

Bozeman, Montana, US

• Execute Customer Success Playbooks for onboarding, renewals, feature adoption, QBRs, and ongoing Enterprise support.
• Develop and execute individual Customer Success Plans and Account Plans and ensure cross-departmental alignment.
• Track trends in plan metrics, identifying key insights and facilitate strategic conversations with decision-makers.
• Partner with executive sponsors to identify opportunities for renewal and expansion; lead negotiations with customer.

Bozeman, Montana, US

• Build and maintain account plans for target accounts.
• Coordinate marketing resources and outreach (phone, email, social) the key contacts at target accounts.
• Collaborate internally to help onboard new customers by coordinating press releases, feature requests, statements or work, developer work, Enterprise pricing and transitions to their dedicated Relationship Manager, etc.
• Negotiate, document, and implement clear Enterprise pricing to our users and to our team.

Lake Forest, California, US

• Manage program development and renewal ranging from $100K to $13M+ for top companies like Meta, Canon, and Sennheiser.
• Responsible for setting results expectations, client rhythm of connection, imbuing a growth mindset and program renewal.
• Cultivate relationships with top consumer electronics/technology brands by direct, authentic, and solutions-oriented thinking.
• Develop and provide strategic recommendations with execution of the tactical strategy to achieve the client’s goals.
• Set Rhythm of Business for internal teams, clients and demonstrate strong executive presence during internal readouts.
• Drive operational excellence to ensure the strategic direction meets or exceeds client's KPIs/OKRs.

Irvine, CA, US

• Manage and oversee $8.5M+ of Digital/Interactive Marketing campaigns for clients such as CenturyLink, Intercontinental Hotels Group, Kaplan Higher Education, Orkin, and SmartStop Self Storage.
• Mentor, support and manage Internet Media Managers and Online Marketing Coordinators.
• Strategic Implementer of Digital/Interactive Marketing programs.
• Dynamic Presenter to prospects and current clients.
• Negotiate with Digital Media publishers to get the most value out of placements.
• Analyze data for clients to provide actionable reports and optimization recommendations.

St Louis, Missouri, US

• Implemented marketing programs for clients such as Wal-Mart, Sam’s Club, Petco, Borden, and Universal Technical Institute.
• Managed campaigns from inception to completion; developed and presented budgeted concepts, executed program, and presented post program analysis.
• Trained and managed internal (3 regional mgrs., 1 coordinator) and field employees (up to 200+).
• Executed 5,000+ promotional events for retailers, brands, and other clients.
• Budgeted and managed multi-million-dollar retail marketing programs which drove results at a store and national level while reducing supply and labor costs providing an additional $1.5M in savings and additional revenue.
• Managed vendors to produce signage, procure equipment or provide services within budgetary and timeline constraints.

Stamford, Connecticut, US

• Successful sell-in of shopper marketing campaigns that created customer value by accelerating consumption and usage.
• Concentrated on new business gaining new clients and projects.
• Provided a range of agency services to consumer-packaged goods clients and retailers ranging from brand planning to customer specific marketing plans.
• Handled client marketing dollars ensuring an efficient spend and presented key metrics achieved from programming dollars.
• Acted as liaison between client brand managers and agency field promotions managers.
• Developed new employee training kit to be used with new hires at the agency.