• Execute Customer Success Playbooks for onboarding, renewals, feature adoption, QBRs, and ongoing Enterprise support.• Develop and execute individual Customer Success Plans and Account Plans and ensure cross-departmental alignment.• Track trends in plan metrics, identifying key insights and facilitate strategic conversations with decision-makers. • Partner with executive sponsors to identify opportunities for renewal and expansion; lead negotiations with customer.

• Build and maintain account plans for target accounts.• Coordinate marketing resources and outreach (phone, email, social) the key contacts at target accounts.• Collaborate internally to help onboard new customers by coordinating press releases, feature requests, statements or work, developer work, Enterprise pricing and transitions to their dedicated Relationship Manager, etc.• Negotiate, document, and implement clear Enterprise pricing to our users and to our team.

• Manage program development and renewal ranging from $100K to $13M+ for top companies like Meta, Canon, and Sennheiser.• Responsible for setting results expectations, client rhythm of connection, imbuing a growth mindset and program renewal.• Cultivate relationships with top consumer electronics/technology brands by direct, authentic, and solutions-oriented thinking.• Develop and provide strategic recommendations with execution of the tactical strategy to achieve the client’s goals.• Set Rhythm of Business for internal teams, clients and demonstrate strong executive presence during internal readouts. • Drive operational excellence to ensure the strategic direction meets or exceeds client's KPIs/OKRs. • Align strategy to local markets and hold field stakeholders accountable to improve market achievement. • Work in partnership with cross functional senior leaders to elevate insights, influence business operations and investment.

• Manage and oversee $8.5M+ of Digital/Interactive Marketing campaigns for clients such as CenturyLink, Intercontinental Hotels Group, Kaplan Higher Education, Orkin, and SmartStop Self Storage. • Mentor, support and manage Internet Media Managers and Online Marketing Coordinators.• Strategic Implementer of Digital/Interactive Marketing programs.• Dynamic Presenter to prospects and current clients.• Negotiate with Digital Media publishers to get the most value out of placements.• Analyze data for clients to provide actionable reports and optimization recommendations.• Be the client advocate when interfacing with Digital Media publishers such as at&t (yp.com), Supermedia (Superpages.com), xAd Mobile and CityGrid Media.

• Implemented marketing programs for clients such as Wal-Mart, Sam’s Club, Petco, Borden, and Universal Technical Institute.• Managed campaigns from inception to completion; developed and presented budgeted concepts, executed program, and presented post program analysis.• Trained and managed internal (3 regional mgrs., 1 coordinator) and field employees (up to 200+).• Executed 5,000+ promotional events for retailers, brands, and other clients.• Budgeted and managed multi-million-dollar retail marketing programs which drove results at a store and national level while reducing supply and labor costs providing an additional $1.5M in savings and additional revenue.• Managed vendors to produce signage, procure equipment or provide services within budgetary and timeline constraints.• Spent 7 months in Bentonville, Arkansas to work closely with client presenting program results and new marketing ideas.

• Successful sell-in of shopper marketing campaigns that created customer value by accelerating consumption and usage.• Concentrated on new business gaining new clients and projects.• Provided a range of agency services to consumer-packaged goods clients and retailers ranging from brand planning to customer specific marketing plans.• Handled client marketing dollars ensuring an efficient spend and presented key metrics achieved from programming dollars.• Acted as liaison between client brand managers and agency field promotions managers.• Developed new employee training kit to be used with new hires at the agency.• Assisted leadership team in the development of pitch decks.• Created a retailer roadmap document to assist agency FPMs in understanding tactics, POS guidelines, company statistics, and promotional vehicle hot buttons saving time and increasing information sharing to all nationwide offices.