• Conceived, built, and executed operations processes for organization that generated >$9M in revenue• Supervised 3-5 Operations personnel and oversaw growth of Consumer Engagement Team from 3 to 30+ members• Operational liaison with internal partner Cerner, communicating business needs and metrics• Worked with HealtheHistory Sales Team to articulate business capabilities and demonstrate product functionality• Interfaced with external clients to explain complex processes and help them parse/digest their own large datasets

• Built product from demo stage to one with ~150 customers and ~300,000 claimants• Collaborated with development team to direct technological enhancements and troubleshoot product issues• Wrote data transformation programs that delivered records for ~75,000 claimants• Built multiple quality assurance processes and programs to ensure data integrity• Managed mass outreach program with millions of points of contact across emails, texts, and phone calls• Built quantitative call prioritization program to determine which claimants were in greatest need of phone outreach

• Led a team of 20-30 staffers in live production on a daily basis, including show research, in-studio and event broadcast support, ESPN social media presence, and the BottomLine (ticker) across at least five networks• Spearheaded all of SIG’s college basketball (CBB) coverage. Orchestrated all efforts by 50+ staffers for ESPN’s year-round coverage of CBB. Drove SIG’s approach to major CBB initiatives including College GameDay, content supporting multi-million dollar Sonic sponsorship, Champ Week (150+ games), and both D-I NCAA Tournaments.• Led SIG’s college football coverage during in-season Saturdays, supervising statistical support of broadcast windows• Directed SIG’s Graphics Review Team to ensure accurate, uniform presentation across platforms• Managed ESPN team in creation of statistical content – Library of Congress Baseball Americana exhibit (June 2018). Landed opportunity for ESPN and negotiated specifics of SIG contributions. Researched, wrote, and edited statistical content for 100+ artifacts. Guided Library on content organization and managed all details of nearly 12-month project• Direct manager for 6+ Researchers whom I developed, coached, and offered straight-talk feedback regularly

• Used expert-level sports knowledge to analyze games & provide historical context to produce most compelling stories• Conceived of, authored, and delivered statistical analysis and historical context for live SportsCenter broadcasts via scriptwriting and graphical executions (primary Researcher for 11p and 6p SportsCenter for 18+ months each)• Lead Researcher for all CBB programming, including College GameDay, Champions Classic, and Final Four• Leader in SIG’s college football operation, including on-site presence at Heisman Trophy and College Football Playoff• Conceived of and created 20+ databases to expand SIG capabilities and support ESPN’s coverage• Directed and executed construction of and enhancements to all other SIG databases (100+ in total) in Microsoft Excel• Team Researcher of the Year in 2014 and 2015• Selected as member of SIG’s Management Development Program in 2015• Trained 20+ new Researchers on all job responsibilities, including graphics, TV production, and 50+ SIG resources• Taught 30+ researchers advanced usage of Microsoft Excel in both one-on-one and classroom settings• Conceptualized training process and methodology at both macro and micro levels. Detailed step-by-step plan over first week to acclimate each new hire to basic ESPN tools and programs. Scheduled and guided each new hire through four weeks of increasingly complex training/observations

• Resource for new and experienced Researchers for ideas, style, execution, and tool usage• College basketball, college football, and resource expert within department• Primary Researcher for 6p SC• Created multiple resources across sports to enhance SIG content

• Prepared scorecards for live updates for SportsCenter• Assisted anchors during live shows with additional research, statistical information, and analysis• Provided live play-by-play for NCAA Basketball and Football to power ESPN.com• Aggregated and reported game statistics and data during games to update ESPN.com• Monitored on-site game feeds to ensure accurate reporting and managed data stream manually

Contributed to RCS Sidelines BlogSelected and uploaded highlights, top plays, interviews, etc. to populate RCS Video database

Reported and provided commentary on stories related to Nationals' statistics, prospects, and transactions

Accumulated and tabulated casualty data for multilateral wars to support doctoral research

Prepared player productivity spreadsheets for all iterations of two-strike countsAssessed and recommended player acquisition of Independent League middle infieldersResearched top college prospects for 2010 MLB DraftInvestigated other MLB Teams' facilities in Dominican Republic in effort to improve Nationals' Dominican Player Development ComplexCreated pitcher innings log to determine maximum inning availability for 2009 SeasonAnalyzed draft results from 2000-2009 to establish relationships with area high schools and colleges that produce draft picks with most frequencyUpdated Scout Evaluation CardsMonitored and revised Minor League rosters