Shabab Farhan Mansoor Email & Phone Number

Dhaka, Bangladesh

Responsibilities:  Market Research:• Investigate different regions within North America (US, Canada, Mexico) to find the best fit for Notionhive's services.• Analyze competitor activity and marketing trends in target regions.• Identify specific industries or business types within North America that align well with our strengths. Strategic Planning:• Develop tailored strategies for entering each chosen North American market.• Outline outreach methods (email, networking platforms, industry events) best suited to each region.• Consider potential partnerships with complementary businesses in North America. Lead Generation:• Actively seek out potential clients within North America using online directories, industry databases, and social media.• Craft compelling outreach messages that highlight NH's expertise and value proposition.• Nurture leads through phone calls, virtual meetings, and personalized proposals.• Work on RFPs Relationship Building:• Establish connections with key decision-makers at target companies in North America.• Participate in relevant online communities and industry forums.• Attend virtual or in-person networking events focused on the North American market. Team Collaboration & Tracking:• Share market insights and leads with NH's marketing and sales teams.• Coordinate efforts to ensure smooth onboarding of new North American clients.• Regularly document progress, successes, and areas for improvement within the Notion workspace.

Dhaka, Bangladesh

Responsibilities:  Key Account Management• Liaise with different schools, bookstores & retail outlets to build & develop relationships.• Liaise with Managing Director & senior management for smooth operation. Partnership Management• Build alliances and partnerships with other organizations.• Maintain & strengthen existing relationships. Operations• Manage day-to-day operation.• Lead sales support operations.• Oversee production, delivery, budgeting, reporting, planning, and auditing.• Refine and improve production and operations processes• Manage sales, inventory and cash reconciliation procedures.• Build up & maintain positive business relationship with all stakeholders.• Confirm sales and support to ensure revenue and customer satisfaction goals are met. Inventory Management• Devise ways to optimize inventory control procedures• Inspect levels of customer demands and supply efficiency to identify shortages• Ensure adequate stock levels to cover direct demand from all customers. Distribution Management• Ensure timely and accurate delivery of books to different schools and retail outlets.• Maintain good relationship with all stakeholders to ensure smooth business growth.• Monitor transaction of all existing stakeholders and coordinate with them to ensure timely payment collection.• Formulate and implement policies and procedures to maximize output.

Dhaka, Bangladesh

Responsibilities:  Sales & Marketing• Develop and initiate all actions necessary and appropriate to achieve established sales department revenue goals and overall business revenue goals for the hotel.• Seek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business.• Actively and consistently prospect and develop new sources of business for hotel through telephone, marketing and outside personal sales calls, and successfully converting potential business opportunities to confirmed bookings.• Directly manage and coordinate client accounts.• Respond in timely manner to all leads and potential business opportunities for the hotel.• Represent & promote company at various community and/or business meetings.• Provide leadership to day-to-day operations of the sales department, while maintaining focus on hotel’s business goals.• Supervise planning & development of company marketing & communication materials. Reporting• Assist GM in preparation and timely submission of monthly Activity Report.• Assist GM in development of Hotel’s Marketing Plan, Budget and Business Plan.• Complete weekly Sales Department Productivity Report. Analysis• Establish performance goals for the sales department and monitor performance.• Research and develop strategies and plan to identify opportunities for growth.• Analyze and evaluate the effectiveness of sales, methods, costs, and results.• Establish and implement goals, objectives, policies, and operating procedures.• Research competitors' products/services to streamline offerings.• Monitor business trends and direct adjustments to Revenue Maximization Strategies.

Dhaka, Bangladesh

Responsibilities:  Tele- Marketing• Create a process-impelled workflow for telemarketing and leading follow up & qualification.• Develop call scripts for telemarketer’s use with lead generation and qualification.• Create team compensation structure and performance metrics.• Supervise telemarketers for being able to persuade customers more effectively.• Interface closely with sales department to ensure alignment.• Use data driven examines to optimize telesales and telemarketing operations.• Maintain & initiate follow up procedures to clients correctly under minimal supervision.• Position and sell the company products to customers.• Maintain accurate detailed and applicable contact data in the database.• Call sales prospect individuals in target industries for qualifying leads and setting up appointments for sales force directly.• Update the customer relationship management system with new contacts.• Develop, train and manage telesales or telemarketing teams. Operations• Manage day-to-day operation & ensure client expectations.• Identify and resolve issues and conflicts within the team.• Implement and facilitate workshops and training courses.• Build and maintain client relationships.• Effectively monitor, control and support service delivery.• Train associates, staffs and ensure quality of service delivery.• Hire, train and evaluate a cross functional team of employees.• Distribute daily workload to ensure all employees complete work on time.• Ensure the delivery of customer service excellence.• Establish and implement departmental policies, goals, objectives, and procedures.• Create, manage and analyze performance data and other information.

Dhaka, Bangladesh

Responsibilities:  Sales & Marketing• Develop product positioning and messaging to differentiate company’s products.• Assist team in driving integrated marketing & sales strategies.• Articulate & understand customer requirements.• Attend consumer trade shows in various markets to promote products. Key Account Management• Liaise with corporate contacts, build and develop relationships.• Liaise with Managing Director, CTO & COO on marketing direction & customer requirements.• Follow up on sales enquiries via telephone, email and face to face visits.• Work with other departments in executing corporate projects and plans.• Prepare presentations, proposals, plans, and contact reports as necessary. Call Center Management• Direct call center operations as a liaison between different stakeholders.• Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.• Perform quality checks, develop & review performance reports, identify areas to improve, & implement measures to improve performance levels & meet objectives.• Develop sales techniques of each customer service representative to drive revenue growth• As team leader, motivate & supervise every helpline center staff & ensure efficient management of call volume. Customer Service• Supervise & coordinate team in customer service activities.• Plan, prepare & devise work schedules, according to budgets & workloads.• Observe & evaluate subordinates' performance & assign duties accordingly.• Train, instruct, hire & discharge employees.• Liaise with other departments & management to resolve problems & expedite work.• Help subordinates in resolving problems & completing work.• Resolve complaints & answers questions of customers regarding services & procedures.• Prepare, maintain & submit different reports & records.

Dhaka, Bangladesh

Responsibilities:  Operations• Monitor sales trend of PC Peripherals & electronic items in ETC Superstore & perform necessary action to boost up sales.• Increase sale of PC Peripherals & electronic items through EPS (Etcetera Purchase Scheme).• Handle Institutional Sales of PC Peripherals & electronic items.• Provide warranty support to both in-house employees & outside customers.• Manage inventory of accessories, components & peripherals.• Develop & maintain effective relationship with all stakeholders.• Monitor PC assembly unit for timely & accurate assembly and delivery of products. Procurement• Track & monitor documents such as Tender Schedules, Comparative Statements & Work Orders.• Manage & monitor all kinds of data input into the ERP software.• Verify data & make necessary correction or modification.• Coordinate all kinds of information among different departments.• Deal with suppliers, corporate & general customers and maintaining good relationship with customers for smooth operation of the company. Customer Service & Public Relation (ETC, Pizza Corner & Coffee World)• Assist in designing Promotion Programs including Direct Mail, Telemarketing, Newspaper Insertion, Banners & Signage.• Assist in developing internal communication among different companies within the group through publishing newsletter.• Identify and develop marketing & promotion strategy and potential client base.• Evaluate effectiveness of each marketing campaign and establish data management & tracking systems to improve the marketing efforts of the organization.• Handle special events for the group.• Maintain good relationship to ensure positive & effective media & press coverage.• Visit all outlets very frequently to personally talk to customers & encourage them to give feedback as well as to observe general customers’ reaction.

Master Of Business Administration (Mba), Marketing

Activities and Societies: Cricket TeamCompleted my MBA (Masters in Business Administration) in Marketing

Bachelor'S Degree, Marketing

Activities and Societies: Cricket TeamCompleted my BComm (Bachelor of Commerce) in Marketing

Hsc, Science

Activities and Societies: Cultural Team & Cricket TeamCompleted my HSC (Higher Secondary Certificate)