Shannon Farner Email & Phone Number

Spring Grove, Illinois, United States

- Designed packaging that captures the brand's essence and appeals to diverse customers.- Managed social media content for TikTok, Facebook, and Instagram, driving engagement and growing the follower base.- Created marketing emails and updated website content to enhance the customer experience.- Conceptualized and executed themed bundles (Summer Tea, Father's Day, 4th of July, Summer Coffee and Cocoa).- Provided part-time customer service by answering phones, taking orders, and assisting customers.

Racine, Wisconsin

Balanced drawers and vault, prepared the daily deposit and reports.Processed customers purchases and returns.Assisted customers on the floor and on the phone.Processed product and put it on the floorEmployee of the month, January 2018

Northbrook, Il

Provided accurate and appropriate information in response to customer inquiries.Processed orders and returns.Processed credits.Created shipping labels as well as RMA return labels.Ran closing and sales reports.Managed accounts payable.Managed and processed warranties.Used product knowledge to assist customers with troubleshooting their product.Processed Amazon orders and answered Amazon inquiry’s.

Northbrook, Illinois, United States

Answered 50+ calls a day while multi-tasking emails and customer chats.Assisted customers in placing orders.Provided accurate and appropriate information in response to customer inquiriesBuilt customer loyalty by placing follow-up calls for customers who reported product issues.

Certificate, Art History

Bachelor Of Arts - Ba, Graphic Design, 3.672

Associate Of Arts And Sciences - Aas, Graphic Communications, 3.6

Activities and Societies: The National Society of Leadership and Success Gateway Design Shows - Best of Show 2019

Certificate, Prepress/Desktop Publishing And Digital Imaging Design, 3.5