AeroLeads people directory · profile
Sana Farooq Email & Phone Number
Director of Customer Implementation
at
Everway (formerly n2y)
1 work email found
@lemonlight.com
4 phones found area 323, 951, and 310
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Implementation
Location
Los Angeles Metropolitan Area, United States, United States
Who is Sana Farooq? Overview
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Quick answer
Sana Farooq is listed as Director of Customer Implementation at Everway (formerly n2y), based in Los Angeles Metropolitan Area, United States, United States. AeroLeads shows a work email signal at lemonlight.com, phone signal with area code 323, 951, 310, and a matched LinkedIn profile for Sana Farooq.
Sana Farooq previously worked as Director of Customer Success at N2Y Llc and Customer Success Consultant at Sana Farooq, Llc. Sana Farooq holds Bachelor Of Arts (B.A.), Business Administration/Sociology from University Of California, Riverside.
Company email context
Email format at Everway (formerly n2y)
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{first}@lemonlight.com
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AeroLeads found 1 current-domain work email signal for Sana Farooq. Compare company email patterns before reaching out.
Profile bio
About Sana Farooq
I began my career in door-to-door sales (yes, commission-only!) before transitioning into building and scaling Customer Success at early-stage and high-growth companies for over 13 years. My passion sparked when a former colleague convinced me to take a leap and join his seed-stage startup as the second employee. Since then, I have designed, operationalized, and led over ten post-sale functional areas for multiple rapidly growing B2B SaaS businesses. Feel free to connect or schedule time with me here: https://www.sanafarooq.co/Customer Success, Customer Education, Community, Digital, Enablement, Advocacy, Implementation, Product Support, Programming, Operations--Published children’s book author “Howies First Flight”Stevie Award - Customer Service Department of the Year 2021-2022Advisory Board Member - University of California Irvine Customer Experience ProgramSpeaker - Customer Led Growth Tour 2023, SaaS Insider APAC 2021, Virtual RYG 2021Writer and Contributor - CS Insider 2021Top 50 Women in CS 2022 - Smart Karrot10 People to Follow in Customer Education 2024 - Learning Outcomes
Listed skills include Relationship Marketing, Account Management, Social Media, Business Development, and 18 others.
Current workplace
Sana Farooq's current company
Company context helps verify the profile and gives searchers a useful next step.
14 roles
Sana Farooq work experience
A career timeline built from the work history available for this profile.
Director Of Customer Success
Current
Oct 2023 - Present
Customer Success Consultant
Current
Sana Farooq, Llc
Jul 2023 - Present
Senior Director, Enablement And Customer Education
- Led a team of 12 to build inaugural Enablement org, servicing 5 functions and over 260 Sales and Customer learners on product and role-based competencies, Tier 1-3 GTM releases, new hire onboarding, and ongoing industry trainings across Payments, Point of Sale, Ecommerce, and Hardware products.- Spearheaded the development of a new operating model that.
Dec 2022 - May 2023
Senior Director, Customer Success Enablement And Customer Education
Jul 2022 - Dec 2022
Director Of Customer Success - Customer Education, Enablement, And Operations
-Created and launched end-to-end Customer Education strategy and brand new LMS (FloQademy) with 43% of active users accessing the site, 64% of customers with at least one user enrolled, and 48% completion rate within first year of program.-Built and executed Customer Success Enablement Strategy across core competencies for role, product, and GTM tiers 1-3.
Oct 2021 - Jun 2022
Director Of Customer Success
-Led the department during Covid, maintaining average gross churn 7%, Net Retention 115%, and 1% voluntary attrition rate across the department, while overseeing Mid-Market East & West, Digital (Tech Touch), Product Support, Operations, and Customer Community teams.-Collaborated with Sales Leaders to transition revenue responsibilities from CSM to Account.
Sep 2020 - May 2022
Customer Success Operations Manager
-Scaled Customer Success department from 5-50m in ARR, leading the migration, implementation, and/or change management of full lifecycle systems, including: ChurnZero, Gainsight, Saleshood, Showpad, Vanilla Forums, Zendesk, and Skilljar-Overhauled hiring and ramp process, implementing first greenlighting process that decreased ramp time from 3 months to 4.
Jan 2019 - Sep 2020
Customer Success Manager
Jan 2018 - Dec 2018
Advisory Board Member
The Customer Experience at UC Irvine certificate program is designed for professionals across any industry that are looking to integrate strategies and methodologies to improve customer experience throughout their organizations.
May 2021 - Jun 2022
Director Of Customer Success
Increased sales by 240%, generating $30,000 incremental revenue over three months. Set three sequential company monthly records in sales.Reduced production timeline from 6+ weeks to 1.5 weeksCoached team member to +100% growth in monthly upsellRevamped infrastructure across five departments in order to increase efficiency, enhance customer experience, and.
Oct 2016 - Aug 2017
Director Of Customer Success
Second hire during Seed stage. Built and scaled all infrastructure and operations for the business during rapid growth, including inaugural Customer Success department.Managed up to 10 team members to ensure a seamless lifecycle, reduced onboarding time from two weeks to two hoursTransitioned internal team and all customers through three major product.
Apr 2015 - Jun 2016
Consulting Infrastructure Manager (Operations & Consulting)
Internal consultant responsible for scaling the business; determining and implementing processes and structure as needed to increase productivity and ease of workflow across the entire company, including company strategic plans, content creation, and marketing. Led business development team, managing Request for Proposals that resulted in one of the.
Apr 2012 - Apr 2015
Assistant Account Executive, Lexus National
Sole Account Manager for the national launch of Lexus Enform 2.0 by acting as the interface between three client and interdepartmental teams. Developed strategic briefs and spearheaded kick-off meetings that drove development of creative campaigns; compiled in-depth competitor research and analysis, presented to core internal teams and client; developed.
Aug 2010 - Apr 2012
1 education record
Sana Farooq education
-
University Of California, Riverside
FAQ
Frequently asked questions about Sana Farooq
Quick answers generated from the profile data available on this page.
What company does Sana Farooq work for?
Sana Farooq works for Everway (formerly n2y).
What is Sana Farooq's role at Everway (formerly n2y)?
Sana Farooq is listed as Director of Customer Implementation at Everway (formerly n2y).
What is Sana Farooq's email address?
AeroLeads has found 1 work email signal at @lemonlight.com for Sana Farooq at Everway (formerly n2y).
What is Sana Farooq's phone number?
AeroLeads has found 4 phone signal(s) with area code 323, 951, 310 for Sana Farooq at Everway (formerly n2y).
Where is Sana Farooq based?
Sana Farooq is based in Los Angeles Metropolitan Area, United States, United States while working with Everway (formerly n2y).
What companies has Sana Farooq worked for?
Sana Farooq has worked for Everway (Formerly N2Y), N2Y Llc, Sana Farooq, Llc, Dutchie, and Floqast.
How can I contact Sana Farooq?
You can use AeroLeads to view verified contact signals for Sana Farooq at Everway (formerly n2y), including work email, phone, and LinkedIn data when available.
What schools did Sana Farooq attend?
Sana Farooq holds Bachelor Of Arts (B.A.), Business Administration/Sociology from University Of California, Riverside.
What skills is Sana Farooq known for?
Sana Farooq is listed with skills including Relationship Marketing, Account Management, Social Media, Business Development, Advertising, Social Media Marketing, Marketing Communications, and Online Advertising.
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