Siti Fatimah Email & Phone Number

Queensland, Australia

As a Customer Service Representative specializing in Voice Support for international client companies across e-commerce, startups, and technical support providers, I handle a wide range of responsibilities, including:- Promptly addressing inquiries and resolving issues through phone calls, email, and live chat, with a focus on achieving a First Response Time (FRT) of under 2 minutes for live chat and 4 hours for email.- Using advanced helpdesk, CRM, and back-end access tools such as Zendesk, Gorgias, Shopify, and Happy Returns.- Mastering product knowledge to provide comprehensive support.- Assisting in the onboarding process for new agents to ensure a smooth transition into their roles.- Demonstrating expertise in serving both SaaS and E-commerce clients.- Managing remote communication on Slack using Google tools.- Diagnosing and effectively resolving customers' issues and concerns.- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers, and subsequent provision of guidance.- Acknowledging customers' issues by suggesting appropriate procedures.- Evaluating system problems to recommend enhancements.- Communicating and conveying information accurately and efficiently with customers, leaders, and clients.- Coordinating seamlessly with colleagues and managers to optimize support operations.

Boca Raton, Florida, United States

- Review a set of images.- Identify relevant objects in each image.- Annotate the image to highlight the data features to be recognized independently.- Rank the responses on a numbered scale, and conduct some light fact-checking to verify the information contained in each response.

Jakarta, Indonesia

Jakarta, Indonesia

As a Customer service:• Handle customer inquiries by email,• Provide service information to the customer,• Identify and escalate priority issues.As a PIC:-Distribute ticket to agents on duty based on the data -Answer questions related to the ticket issues-Identify and solve the questions using the business flow-Prepare the morning and afternoon ticket volume to be distribute according to the weekly agents schedule

• Analyze fares and tickets in accordance with company and airline policies,• Manage phone calls and email to the airline and overseas teams,• Manage ticket refunds.

• Manage national delegates registration data,• Provide an event information by a phone call to the national delegates,• Manage national delegates billing payment upon check-in.

Ciracas

• Edit the book scripts of a vocational high school, focusing in Hotel management,• Improved the grammar and writing techniques,• Modify a supporting image which related for the book scripts.

• Provide a detailed information on a speciality menu to the guests,• Set-up cuttleries and other restaurant equipments,• Handle guest taking order-tasks.