Stéphane Favaretto Email & Phone Number

Annecy, Auvergne-Rhône-Alpes, Fr

Annecy - Paris

Minalea provides commercial performance solutions and better customer care tools for insurance distribution networks, call centers, and websites. 1. Minalea develops the Smart Sales Assistant, a robo advisor for insurance sales rep. It helps sales forces to improve their customer relationship, and therefore conversion and retention rates. The Smart Assistant scans the whole market, analyses in depth covers and services for each insurance offer and provides instant analysis of the P&C, Life and Health products. Its algorithms and calculation engine weighs and selects the most compelling arguments for the customer, based on his profile. It brings more transparency, and creates trust and confidence on both vendors and customers side. Data and calculation results are also available through web services to be pushed to a third party website, or to a third party proprietary application. 2. The second solution developed by Minalea is AirMarketViewer, a unique solution that allows insurers to check the positioning of their policy terms in the market, using graphical representation of each cover component in the market. With this solution, they can verify the current position of their product compared to the market and readjust accordingly to their marketing mix strategy. 3. Final, Minalea proposes Alfred, a chatbot that can answer any question on insurance market products. Take a tour at www.minalea.com for more information, or feel free to contact me directly for more info.

-Coaching of a Project Managers Team -Implement processes and tools in direct insurance business, for both internal (back office) and external (marketing, customers) in Spain and France, -CoDesign with business teams of: > Marketing Campaign management tools for Direct Insurance customer recruitment and retention,> Back Office tools for efficiency and commercial performance, > Digital services for customers, -Project management and implementation follow up, -Support of configurators teams & improvment of online tools for Insurance management.

-Web sales development using all marketing methods and tools, -User experience constant improvment, -Manage relationships with traffic partners in several countries in Europe, -Relation with the press in France-Product management (direct insurance), -Communication and advertising (online, offline), -Mobile marketing, design and implementation of innovative online tools, -Project management, -CRM, -Reporting (expert Business Objects),-Events organization (worldwide automobile show).Key Expertise: -Multicultural team management,-Hability to work in fast moving environment,-Direct insurance websales,-Direct insurance processes and customer management,-Insurance brokerage activities,-Passion for innovation and customer experience.

-Product management (loans, insurance, savings),-Direct Marketing actions: brief agencies, project management, -Communication and sales tools design, (Customer Events Based Marketing system and local marketing campaign management tool in bank physical agencies network) -Training of sales force, -Set up of a call center,

Dess, Management

Diplôme De L'Institut D'Etudes Politiques., Economics