Sonja Fazzio Email & Phone Number

Greater Denver Area

Case management for Colorado's underserved population- homeless, justice involved, IV drug users and adults with chronic conditions. Outreach to local shelters and re-entry service providers to ensure these populations receive medical care and other supporting services. • Assisting in identifying risk factors leading to increased utilization while working to reduce preventable hospitalizations, readmissions and inappropriate utilization• Performs advanced clinical assessments and formulation of care plans for complicated, co-morbid members, while assuring appropriate and complete data entry of interactions with members, providers and other stakeholders.• Established relationships with community providers of a hard to reach population [homeless].• Created HIV/HepC “scripts” for special populations that will service as a guideline for additional special populations scripts. Working with members to promote self-efficacy in overall well-being, confidence and abilities to manage personal health care needs. • Managing a substantial case load of chronically ill members while collaborating with a multi-disciplinary team, employing a variety of strategies, approaches and techniques to enable each member to manage their physical, environmental and psycho-social health issues.• Strong understanding of HIV, HepC and other chronic conditionsWell established professional relationships with primary medical home providers

Greater Denver Area

Answers incoming calls and email communications, demonstrating a customer-focused philosophy for all consumers including, but not limited to, providers, members, plan sponsors and other internal and external customers. Establish professional relationships with all clients and surgical providers. Researches, resolves and documents customer inquiries, concerns and issues. Providesaccurate information, education, and referrals for all inquiries. Working closely with both internal and external account managers.Conducts outgoing calls to consumers for follow-up coordination and referral needs.Utilizes resource materials, policies and procedures, handouts, databases and training opportunities to insure accuracy of work.Meets performance, quality, customer service, and coordination standards. Ensure cost effective surgical outcomes with service of excellence providers throughout the lower 48 states. Assist client in web-based education opportunitiesEnsures pre-certification and medical necessity are obtained.Completes documents required to request travel and hotel accommodations. Invoicing case file. Tasks required for case file success

Bridgehealth Medical

Took care of terminally ill spouse

Greater Denver Area

Providing strong emotional support during the admission process assisting in Single Entry Point programs evaluation, outreach, and resource development within regulation and guidelines established by state agencies. Assisting in financial applications to the state of Colorado. Acting as an information and resource liaison for clients, family members, and other professionals while coordinating ancillary services for vision, dental, and audiology needsManaged psychosocial aspects of facility sponsored psychopharmacology committee. Successful tracking of psychotropic medication(s) efficacy to maintain compliance with state and federal governments.Process improvement committee Medicaid issues, advance directives. Recognition of clinical needs, analytic problem solving, documentation, and care planning strategies.Professional relationships established with various county mental health providers, home health agencies, providers of durable medical equipment, ancillary services providers, oxygen needs, hospice, and translation services for non-English speaking clients and family members. Managed “Family Counsel” through implementation of group psychosocial support systems acting as a liaison for clients and families for community programs, advance directives “Colorado Medical Orders for Scope of Treatment” (MOST), provided introduction to skilled rehabilitation services question and answer sessions as needed for client and family comfort and well-being. Managed a reliable source of translation and recreation volunteers to insure meeting the communication needs of non-English speakers as well as recreation needs/desires for client(s) emotional and physical well-being.Utilized a focus group comprised of clients and family members to initiate a facility smoking policy and procedures pamphlet.

Bachelor Of Science (B.S.), Psychology

Bachelor'S Degree, Psychology