Supporting Salesforce partners to execute successful customer implementations through delivery and technical advisory, at points in time during the pre-sale and in-flight project phases.

Working across industries as a Lead Salesforce Architect focusing on core Sales, Service, Platform and Industries Clouds for Salesforce.

Working closely with Salesforce’s UK Public Sector customers across Work and Transport, Revenue and Trade, Justice and Home Affairs, Industry and Environment, Health, Defence and Local Government to ensure their success on the Salesforce platform. This has included working on Covid-19 projects for Contact Tracing, Quarantine Management and Vaccine Management & Distribution.

Part of a new team focusing on Salesforce cross-cloud leading edge technology expertise and enablement.

Example Accomplishments:March 2017Global Energy Company, GermanyWorking closely with the Customer to develop a Proof of Concept Field Service solution for their Field Technicians, using Salesforce Field Service Lightning on the desktop and dedicated iOS mobile application.November 2016Global Relocation Services Company, LondonFollowing on from a successful Phase 1 of Salesforce Lightning, I led as Lead Application Architect for the next phases of implementation.October 2016 - Global Pharmaceutical Company, Lyon, FranceSeptember 2016 - Global Solar Energy Manufacturing, GermanyAs part of a multi vendor team, I worked with the Customer representing Salesforce to help scope out a transformational Service Cloud project for the Customer which requires Integration, Customer Communities and Service Cloud. The Customer will also be using technology for Field Service and so working closely with the teams, a detailed plan has been formed to go to the next phase.October 2016Government Department, London, UKBuilding on my relationship with Government Architects, I worked together with a lead Government Cloud Architect to design and implemented a short, but key Salesforce Lightning Implementation for a key Government department.June 2016Large UK Retail, LondonHelping this customer with Service Cloud best practice and streamlining of processes in Salesforce to aid in lower AHT of Cases received into Branches, Outsourced Call Centres and their own Call Centres.January 2016 - June 2016Driver & Vehicle Licensing Agency, Swansea, WalesLead Application Architect on this Contact Centre Modernisation project. Includes introduction of new Salesforce services such as Live Agent, Omni Channel and Knowledge into a large busy Contact Centre, working within the remit of the Government G-Cloud initiative.

Example Accomplishments:July 2015 - December 2015Aston Martin Lagonda - Gaydon, Warwickshire, UKLead Application Design Architect for a business transformation greenfield Salesforce implementation, utilising Agile project methodology. Project includes Sales Cloud, Service Cloud, Custom Cloud, including various integration points and Salesforce Partner Community solution.The project and customer was part of the keynote at Salesforce World Tour 2016 at Excel in May 2016.http://www.salesforce.com/uk/customers/stories/aston-martin.jspJune 2015 - July 2015Global Pharmaceuticals, Vaccines and Consumer Healthcare Company - Greater London, UKAssisting the customer to rollout existing Salesforce application functionality and processes to a new Region. This includes detailed analysis of an existing org and customisations, analysis reporting, design documentation for new region, environment regulatory documentation and full rollout plan and deployment activity.Working as lead with Salesforce colleagues and Customer's offshore development team.January 2014 - June 2015Insurance Group - South London, UKLead Application Architect on a complex Agile Service Cloud Project for a leading UK insurance group. This entails key design of the architecture, integration patterns and user interface and working with a group of developers to ensure build adheres to requirements, roadmap and scalability, architectural decisions and best practices. Liaison with all aspects of the customer business including SME's, IT, PMO, Test, Infrastructure, Senior Stakeholders and data teams to ensure requirements, governance and schedule of events for the Project is met and governed accordingly.

Example AccomplishmentsFebruary 2013 - January 2014Barclays Bank - Canary Wharf, London, UKLead Application Architect for a leading bank, focusing on a legacy replacement Project for their Retail Mortgages business. Implementation was an Agile project, in distinct business phases. Led the Architectural design from a salesforce.com perspective with focused design workshops and analysis of user story requirements. Worked together with a Lead Technical Architect to design the integration patterns and design (APEX and Visualforce requirements) to legacy systems and initial volume data loads. Assisted the customer on post implementation governance and best practices on CoE, minor and major release planning and platform scalability planning. January 2013 - February 2013Global Savings and Investments - Edinburgh, Scotland, UKLead Application Architect together with a Technical Architect for a detailed Architecture Review for a global savings and investments company. This was a detailed forensic examination of the customer's salesforce.com configuration and custom development, in addition to supporting processes (e.g. release management, design practices, planning, governance of solution etc). A key focus was the scalability of the org and platform limits, versus an ambitious 3 year development roadmap on the force.com platform. The detailed analysis output was presented to Development Team Leaders, Executive Sponsor and CxO level.Higher Luxury Phone ManufacturerLead Application Architect on a Service Cloud and Partner Portal global implementation. Working together with a Technical Architect to enable Salesforce Service Cloud Console as the system for managing all global service enquiries, including multi language. The TA and I also produced detailed wireframe and screen flow process flows to help drive Partner Portal processes, including the Brand in house boutique handset registration process and appropriate integration methods.

Example Accomplishments:Spotify - Stockholm, SwedenWas sole Consultant at the (then) start up music streaming service, helping to streamline sales and marketing processes in salesforce.com, utilising standard objects and functionality including mail merge documents, Lead, Opportunity and Campaign Management, Google Integration and Content Workspaces for Document libraries. Helped the customer also with a plan for integration roadmap.Global Antivirus and Security Company - Abingdon, UK and Boston, USALead Application Architect for a large scale Pivotal replacement project, focusing on the functional components of the project, including Lead, Account, Opportunity & Renewals Management & Partner Portal. Led design workshops and 8 week design, which led into an Agile build. Responsible for the main data model, configuration, analytics, functional design, process flow and partner portal customisation.Premier League Football Club - Liverpool, UKWorking closely with the match sales & hospitality team, together with a salesforce.com Technical Architect, a bespoke solution to sell match and hospitality items within salesforce.com was developed. This included detailed storyboarding of the UI flows required to gather requirements for configuration vs. custom Visualforce screens (and associated APEX code). Responsible for delivering the overall solution with the TA, including configuration of a data model with many custom objects, process flow & analytics.Online Video/Messaging/Chat/Phone Service - LondonWorking with the team responsible for selling the service to business and recruiting Channel Partners , I helped the customer streamline their entire Sales and Service processes including lead generation process, with multiple Web2Lead pages, including intelligent routing, assignment and escalation, Campaign , Lead, Opportunity, Contract and Case management and detailed analytics. Data Migration planning and execution was also completed.

Example AccomplishmentsUK Gas Supplier - Leicester, UKWorking with the Broker Management team, I configured the salesforce.com Partner Portal for this customer, so that their Brokers could use a branded application. Benefit to the customer was direct Broker interaction into their Sales process and configuration within salesforce.com. I also delivered best practice guidance and knowledge transfer to their administrator to help maintain and build new processes on the Portal.Quintessentially - London, UKI worked with this Luxury Lifestyle Management & Concierge Services customer a few times. The first time was to implement salesforce.com to their Sales Team and secondly, extend to their Marketing team. Customer was a long standing Siebel customer, but the success of the Sales and Marketing implementations I delivered, meant the customer converted their Service processes onto salesforce.com also.EasyHotel - London, UKI implemented salesforce.com to help them manage their hotels, sales, services and franchising processes. This included the core Sales Cloud together with multiple custom objects extending the data model and web2lead for franchise queries. I worked closely with senior CxO level to ensure the built application and developed processes worked efficiently for them to handle all the multiple processes.Global provider of network planning, optimisation and OSS software, and consultancy services for mobile networks - Dubai, UAE and Johannesburg, South AfricaWorked with this customer to implement bespoke global sales processes with detailed pipeline and forecasting management. Custom training was delivered on-site in UAE and South Africa.

Example Accomplishments:Online Retail Supplier - Bradford, UKHelped a retail online start up with their sales and service implementation of salesforce.com. This consisted of using the core Sales and Service clouds, together with custom objects to work with customer Orders and Inventory Management. The online retail catalogue was implemented using native Products and Pricebook functionality. Detailed Reports and Dashboards were configured to show key metrics on Sales and Service, including Cost Price, Retail Price, Margin and Profit analysis. Customer is now one of the UK's leading online suppliers to the Retail and Fashion industry in the UK and Worldwide.Global Microsystems Company - Paris, FranceI helped this global company with their Partner Portal implementation, customising the Portal to their Brand and configuring the Portal and internal salesforce.com application for their business processes for Lead and Opportunity management with their Channel Partners.International Peer Reviewed Medical Journal, LondonI implemented salesforce.com to help the customer move away from manual paper based processes, starting with a lean sales process for their global sales team, including detailed pipeline and forecasting analysis,utilising Products, Pricebooks and Revenue Scheduling to show actual periodic income. Mobile access using Blackberry was configured with other items like Mail Merge templates.

Example AccomplishmentsBorough Council, Slough, UKOn Site for 1.5 years at this council in a business analysis and development team. I was a developer for this greenfield Siebel 7.7 CRM implementation for the Council's front line and back office staff. I was responsible for developing core aspects and UI of the system to handle customer service requests from multiple channels (e.g. email, Council Offices, Phone).Leading Insurance Company, Norwich, UKOn Site for 1.5 years at this leading insurer, I worked in a close business analysis and development team, focusing on a bespoke implementation of the Unisys Unisure Product for Insurance services, using LINC as the development language. I was responsible for design of core business components required in the application and subsequent peer review and build using LINC.Payments Clearing Subsidiary Company, Northampton, UKI was in a team of developers who transferred requirements and wrote and developed the code required on Cheque Clearing machines for leading UK banks. I was responsible for developing these Sort Patterns (using the Alogent Sierra Product) for 2 bank clients, including detailed code to recognise valid and invalid cheques, including code to apply Cheque Digit Verification (CDV) to filter out fraudulent cheques.