Sarah Cottrell Email & Phone Number

Boston, Ma, Us

Palo Alto, California, United States

San Francisco, California, United States

- Led 8-12 concierge Zoom calls per day to discover inbox inefficiencies, onboard customers, and deliver individualized trainings/recommendations (495 total) - Provided post-call support through strategic outreach and engagement to proactively guard against churn and improve workflow productivity - Collaborated with Delight team (6 wk rotation) to resolve over 100 cases, increase product knowledge, and provide more technical customer support - Fostered team culture by leading a weekly check-in and building a documentation library of standardized talk tracks, recordings, and templates

Greater Boston Area

- Implemented and managed over 200 K-12 math/reading curriculum accounts - Produced data-driven reports to collaborate with districts on utilization- Drove customer goals and growth using Salesforce and integrated CRMs - Successfully launched a social media pilot to establish an online community

Greater Boston Area

- Developed learning-orientated conferences tackling emerging healthcare trends- Recruited innovative thought leaders and industry experts to guide events - Managed internal teams and external vendors through 10 project cycles - Awarded ‘Presidents Award’ for exceeding 50% growth on a prior year’s event

Wakefield, Ma

- Supported 25 integrated SIS accounts from implementation thru renewal, leading user onboarding, weekly check-ins, and module customizations - Created and delivered onsite trainings to domestic and international teams - Liaised with engineering to build and execute project specs in budgeted hours - Contributed to internal onboardings and creation of scalable training content

Woburn, Ma

- Sourced and placed technical professionals at hospitals, diagnostic labs, pharmacies, and health plans- Guided candidates through recruitment, interview preparation, and relationship management- Strengthened the Scientific Applied Health portfolio through targeted meetings and recruitment

Andover, Massachusetts

- Sourced, screened, and recruited candidate leads for competitive IT clients- Established valuable networks with national clients while focusing on divisional growth

Smithfield, Ri

- Created and implemented programs to promote an engaged and diverse on-campus community - Facilitated 1:1 connections with residents and acted as a campus resource to support fellow students in achieving their academic, social, and professional goals

Bachelor Of Science In Business Administration, Marketing, Senior

Double minors in Psychology and Communications

Education record

Study Abroad- Courses include: Marketing, Cultural Studies & Anthropology, History, and Italian