- Worked closely with a small team of trainers to mentor and advocate for over 700 learners, directly reporting to Senior Management and Learning and Development Coordinator in a leadership position.- Directly responsible for content creation and continuing education program for Support Department, complete with tracked analytics for quizzes and set parameters to continue with the employment. -Rebuilt the employee resource database website with a noted uptick in both usage and compliance within the department as well as maintained up-to-date information while the company underwent rebranding. - Tracked current employee metrics to determine and identify the best mentor fit for new hire training program. - Collected feedback on each and every training that was sent out company-wide in an effort to improve subsequent content, specifically to improve accessibility and work for different types of learners. - Interviewed and secured a seat on the company Employee Engagement Panel, writing proposals for Cheif level clearance that aim to social engagement as well as working towards a better company culture. - Mastery skill use of: Hubspot, Kustomer, AWS Services, Zendesk, UJET, Asana, Google Workspace Suite, Slack. Lessonly- Created content using and about how to use the above programs in accordance with the written Standard Operatoring Procedure defined by Director of Support.

• Building strong customer relations and successfully establishing a regular clientele• Managing a competent staff that can complete projects in the time allotted after initialcustomer contact and quote• Organizing and managing invoiced accounts receivable• Optimizing storage and applicable software for personal business useI had to make the hard decision to close due to COVID for everyone's safety.

Manager/ Bartender/ Server• Keeping front of house team running smoothly and communicating, any changes thatneed to be made through the appropriate channels.• Customer service and communicating in a respectful manner our vast network ofsuppliers, performers, and consumers.• Managing and training new staff to become excellent providers of service

Manager/ Bartender, Samurai Sushi Bar• Scheduling employees, including meeting the rigorous needs of student scheduling• Implementing new inventory/ordering system for liquor while reworking the barprogram and drink menu for the restaurant which previously sold very little liquor.

• Remaining knowledgeable about hundreds of products and the ever-changing ideasbehind pet training to leave no customer's question unanswered while being the• Only associate trained in every department• Maintaining a sales floor that was fully stocked and free from debris during periods ofhigh volume sales.