Diego Sfeir Email & Phone Number

Mexico City, Mexico

Led a strategic reorganization, reducing the team from 65 to 31, automating 10+ processes, and cutting meeting times by 30%. Streamlined operations, removing unnecessary tasks, and improving focus on user satisfaction, growth, and profitability.Improved earners' retention by 9% and acceptance rates by 4% through targeted communication and pre-churn incentives.Optimized store delivery radii, improving reliability rate from 93% to 95%, while reducing delivery times by 7%… Show more Led a strategic reorganization, reducing the team from 65 to 31, automating 10+ processes, and cutting meeting times by 30%. Streamlined operations, removing unnecessary tasks, and improving focus on user satisfaction, growth, and profitability.Improved earners' retention by 9% and acceptance rates by 4% through targeted communication and pre-churn incentives.Optimized store delivery radii, improving reliability rate from 93% to 95%, while reducing delivery times by 7%, enhancing both efficiency and customer experience.Enabled a 22% increase in cost-effective retail orders by increasing 2W supply hours by 23%, supporting the launch and growth of merchants like 7-Eleven and key pharmacies.Expanded into 10 new cities, aligning supply to meet demand and contributing to 5% additional growth. Show less

Ciudad De México, México

Led the launch of grocery shopping across 17 cities, managing operations with 31 merchants and over 800 storefronts. Engaged 50+ global stakeholders and led a 60+ member operations team. This initiative laid the groundwork for future expansion into other LatAm markets.Migrated 17 Cornershop cities to Uber coordinating sales, product, support & ops. Successfully maintained 90% of trips, and 80% of Gross Bookings & doubled active earners’ base to ensure operations across grocery &… Show more Led the launch of grocery shopping across 17 cities, managing operations with 31 merchants and over 800 storefronts. Engaged 50+ global stakeholders and led a 60+ member operations team. This initiative laid the groundwork for future expansion into other LatAm markets.Migrated 17 Cornershop cities to Uber coordinating sales, product, support & ops. Successfully maintained 90% of trips, and 80% of Gross Bookings & doubled active earners’ base to ensure operations across grocery & restaurant delivery.Managed marketplace, inventory (including dark stores), catalog, and earners operations at Cornershop while migrating to Uber, upholding 98% on‑demand availability at flat costs. Show less

São Paulo, Brasil

Crafted and managed a high‑performing team of 50+ people, overseeing LatAm earners’ marketplace and growth areas.Installed data‑driven mindset defining and monitoring 10+ key OKRs to drive financial growth, reliability & process optimization.Supported LatAm local ops teams with onboarding flows and incentives management for 30k active earners.

Santiago, Región Metropolitana, Chile

Built a high‑performing trilingual team of twelve operations analysts to ensure marketplace reliability. Managed to reduce one workday per week in a span of four months by optimizing internal processes.Led 20+ projects focused on reducing shoppers’ incentives by 50% while guaranteeing quality of service and decreasing delivery time by 10%.Designed 30+ dashboards and tools with SQL and Looker to analyze key operation metrics and suggest action plans.

Santiago, Región Metropolitana, Chile

Created incentive mechanisms for shoppers and developed mathematical models to achieve best‑in‑class service quality metrics.Automated internal processes using SQL, Python, and Excel, creating 30% team time‑saving while securing 25% better outcomes.

Solsona, Spain

Awarded the prestigious Marie Skłodowska‑Curie fellowship, one of Europe's most competitive research and innovation grants.Developed optimization software that increased efficiency in action management for endangered fish protection by 20%.Presented research on spatial prioritization of conservation actions at a symposium in Porto, Portugal, in collaboration with E‑COST.

São Paulo, Brazil

Led market study and trade analysis of the grain transportation market across three major ports in Brazil, using Tableau to identify logistical inefficiencies.Contributed to optimizing shipping routes, reducing transportation times by 5% and achieving 2% cost savings in logistics.

Santiago, Chile

Teacher of 200 students of Finance and Applications of Probabilities and Statistics in Management classes. Grader of 350 students in the courses of Operations Research, Operations Management, and Micro-economics.

Master Of Science - Ms, Operations Management, 6.1/7

LATAM #7 Master in Operations Mangement (Eduniversal 2019) Maximum distinction and thesis graded 7/7

Bachelor Of Science - Bs, In Engineering, Specializing In Industrial Engineering, 7/7

LATAM #7 University (QS 2019) Maximum distinction and outstanding student in 2016 and 2013

Basic & Secondary School, 6.6/7

Studies carried out in Lycée Français Schools: Saint-Louis de Stockholm (Sweden), Vincent Van Gogh de La Haye (Netherlands), Graduated.