Agile Problem Solver and Successful Leader with above 20-year experience in processes (lean management), project management, control, operational risk, BCM, operations and support. PRINCE2, MSP, M_o_R, ITIL, ISC2 CCMAIN SPECIALIZATIONS - process management (creating, reengineering, monitoring, optimization)- project management and advisory, business change management- internal control, post-control recovery programs, fraud mitigation solutions- design, testing and release management for products and operations - operational and process risk management- business continuity management, - complex sale/operational/legal/facilitation solutions for sale networks- AML in sale channels (regular reviews, EDRs, KYC procedures)- service quality and UX solutions in distribution channels- support solutions: help desks, post-project support, complaints handling - operational adjustments regarding distribution channel during mergers and acquisitions- sale network operationsI cooperate on daily basis with following areas: Internal Audit, Operational Risk, Applications Development, IT Service, IT and Physical Security, Compliance (incl. AML), Marketing (Retail and Corporate), Electronic Banking (Internet and Mobile), Human Resources Management, Cash Management, Operations, Complaints Office, Customer Service Quality, Administration, Trainings and People Development, and many others.